Lead Applications Analyst (Workday/UKG)

About Baptist Health 
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. 

Lead Workday and UKG Applications Analyst, IS Administration, Baptist Health Medical Center

The Lead Applications Analyst serves as a senior technical and functional expert responsible for the design, optimization, and ongoing support of enterprise platforms, with a focus on Workday and UKG Pro Workforce Management (WFM). This role leads application initiatives that drive operational efficiency, standardization, and continuous improvement across HR, Finance, Payroll, and Workforce Management domains.

Acting as both a project lead and operational leader, the Lead Applications Analyst oversees day-to-day application support, manages prioritized work intake, and ensures the successful delivery of enhancements, integrations, and issue resolution. This role leads solution design, configuration, and deployment activities while maintaining alignment with organizational governance, security, and data integrity standards.

The Lead Applications Analyst mentors and develops team members, fosters a culture of accountability and continuous learning, and serves as an escalation point for complex system and process issues. The role requires strong collaboration with business stakeholders, vendors, and cross-functional IT teams to translate business needs into scalable, sustainable system solutions. This role operates in a hybrid/on-site model and plays a critical role in ensuring enterprise platforms deliver measurable value, support workforce productivity, and enable strategic organizational priorities

Workday Applications Manager Responsibilities:

• The role is a technical expert who oversees application projects, driving innovation and operational efficiency while coordinating project teams and ensuring alignment with organizational goals.
• Leads day to day operations, mentors team members, provides the highest level of support. Assigns operational tasks and Duties, performs as a Project Lead while also leading in design and support.  Duties include 24/7 support for information systems within accountability and/or enterprise-wide applications.
• Deep knowledge of Workday modules (HCM, Finance, Payroll, Supply Chain) and UKG Pro WFM (Timekeeping, Scheduling, Accruals, Workforce Analytics)
• Experience with system configuration, business process design, integrations (APIs, middleware), and reporting/analytics
• Strong understanding of data governance, security roles, and compliance requirements in healthcare environments
• Proven ability to lead system implementations, optimizations, and post-go-live stabilization

Workday Applications Manager Experience:

• Ability to lead through influence, driving alignment across business and technical stakeholders
• Strong critical thinking and problem-solving skills, with a focus on root cause analysis and sustainable solutions
• Effective communicator capable of translating complex technical concepts into business-friendly language
• Commitment to mentoring, team development, and establishing clear accountability
• Proven experience in IS Applications (Workday and UKG required), strong organizational and leadership skills, and ability to manage budgets and resources.
• Excellent communication and strategic planning abilities.
• Minimum of 2 years of experience in healthcare, healthcare operations, or information technology required.
• Working knowledge of project management techniques, systems design, and analysis required.

Education and Certification Requirements:

• Bachelor’s Degree required.
• Master’s degree preferred.
• Note: Workday and UKG application experience preferred.
• Certification in relevant application and module preferred.

Primary Location: