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Lead Attendant

salary Salary :

$18 - 18 hourly

Job Description - Lead Attendant

Description

The Parking Account Lead is responsible for overseeing daily parking operations for an assigned account, ensuring smooth valet and self-parking services while delivering exceptional customer service. This role serves as the on-site supervisor, leading frontline parking staff, supporting valet operations, and acting as the primary point of contact for clients and customers.


Pay:  $18.00 an hour


The pay listed is the hourly range or the hourly rate for this position.   A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. 


Benefit Information:  


ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit 


ABM Employee Benefits | Front Line Team Members (English)


ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM) (Español)



Responsibilities
  • Supervise and coordinate daily parking for assigned account
  • Lead, train, and support parking attendants to ensure service standards are met
  • Oversee operations
  • Provide excellent customer service by assisting guests, addressing concerns, and resolving issues promptly
  • Ensure compliance with company policies, client requirements, and safety regulations
  • Utilize computer systems to manage reports, schedules, parking logs, and operational data
  • Monitor staff performance and provide coaching or corrective feedback as necessary
  • Communicate effectively with clients, management, and team members
  • Assist with payroll timekeeping, scheduling, and coverage as needed
  • Maintain a professional appearance and uphold service standards at all times


Qualifications
  • Required prior parking operations experience, including valet service
  • Strong computer skills, including basic reporting and system navigation
  • Excellent customer service and interpersonal skills
  • Leadership or supervisory experience preferred
  • Ability to work in a fast-paced, customer-facing environment
  • Strong problem-solving and decision-making skills
  • Valid driver’s license with a clean driving record

Physical Requirements

  • Ability to stand, walk, and drive for extended periods
  • Ability to lift up to 50 lbs as needed
  • Ability to work outdoors in various weather conditions

Work Environment

  • High-traffic parking facilities, garages, or valet zones
  • Fast-paced, service-driven environment
  • Regular interaction with clients, guests, and staff

Skills & Competencies

  • Leadership and team management
  • Strong communication skills
  • Attention to detail and accountability
  • Customer-focused mindset
  • Dependability and professionalism
 


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