Lead AV Technician

Company Overview

We are partnering with a leading integrator in the audio, video, and networking space, known for delivering innovative home automation and AV solutions. Their commitment to quality, customer service, and a supportive work environment sets them apart in the industry.

Why Join Us?

This integrator is more than the projects they undertake; they are defined by how they approach their work. Guided by core values, Experiential, Innovation, Integrity, Prescience, Transcendence, and Team Collaboration, their culture fosters professional growth, teamwork, and a commitment to exceeding expectations.

• Experiential: Delivering exceptional, cutting-edge solutions that inspire clients and teams alike.
• Innovation: Staying at the forefront of technology by embracing creativity and pushing boundaries to enhance lives.
• Integrity: Upholding transparency, honesty, and accountability in every interaction.
• Prescience: Thinking ahead with proactive planning, effective communication, and adaptability.
• Transcendence: Committed to continuous improvement, setting new standards, and exceeding expectations.
• Team Collaboration: Valuing the unique perspectives and contributions of every team member to drive success together.

This is an opportunity to work with a team that prioritizes growth, innovation, and delivering transformative results. Join a company that values your skills, encourages professional development, and empowers you to make a lasting impact.

Job Overview

The Lead Technician will oversee high-end residential AV installations, providing leadership and mentorship to junior team members. The role includes troubleshooting, installing advanced systems, and occasional travel to assist other regions or international projects.

Responsibilities

• Complete new project installations and day-to-day field service independently or as part of a team
• Troubleshoot and install audio, video, and IP networking systems (Netgear, Meraki, Ruckus)
• Perform basic programming for control systems (e.g., Savant, Control4) and lighting (Lutron, Vantage)
• Coordinate with the Programming & IT (PIT) and Project Management (PM) teams.
• Maintain documentation and adhere to industry standards
• Travel occasionally for up to a week at a time, with a per diem of $72/day and 10% pay increase for out-of-town projects

Qualifications

• 5+ years of experience in residential AV installations
• Proficiency in essential network troubleshooting and industry best practices
• Strong client-facing communication and organizational skills
• Ability to work independently and mentor junior technicians
• Willingness to travel domestically or internationally (passport preferred)

Employee Core Values

• Responsible, flexible, and self-motivated.
• Eager to assist others while executing plans and maintaining documentation.
• Organized, detail-oriented, and committed to industry standards.

Development Milestones

• First 30 Days: Complete onboarding, training, and shadowing with senior staff.
• 60-90 Days: Demonstrate installation and service proficiency under supervision.
• 180 Days: Begin advanced CEDIA CIT/IST training; take on leadership roles in projects.
• 1 Year: Complete CEDIA CIT/IST certification and demonstrate comprehensive technical proficiency.

Benefits

• Health, dental, and vision insurance
• Paid training and certifications after six months
• PTO and paid holidays

Compensation

Hourly Rate $33-40 Based on Experience + 10% pay increase for travel