Lead Barista - Cafe Drip

Pay Rate: $21.91/hr. minimum (depending on experience)

Shift: Varies

Type: Full-time or Part-time

A FULL HOUSE OF TOTAL REWARDS

• Competitive Pay: Initial hiring range of $21.91/hr - $24.10/hr DOE, with potential up to $28.98/hr through annual performance merit increases.
• Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
• Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
• Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.

PURPOSE

This position will lead the front-of-house team by ensuring exceptional quality in food, beverage, and service while maintaining cleanliness and operational standards, and elevating the guest experience. This role involves fostering a culture of superior guest service, managing performance, ensuring adherence to policies, and maintaining accurate records for personnel, sales, and labor. 

ESSENTIAL DUTIES / RESPONSIBILITIES 

· Knowledge & Expertise: Demonstrate comprehensive knowledge of positions, policies, and procedures, mentor team members and step in to support as needed.

· Cash Handling Oversight: Oversee cash handling procedures, ensuring the accurate operation of the point-of-sale system, managing cash, and making change as necessary.

· Guest Communication: Address and resolve guest inquiries, complaints, and concerns promptly and professionally, in line with department policies.

· Internal Communication: Maintain effective communication with Team Members through memos, bulletin boards, shift reports, and meetings.

· Training & Certification: Train new baristas and offer feedback to ensure proper techniques, customer service, and product knowledge.

· Policy Adherence: Monitor staff compliance with department policies, including confidentiality, POS transactions, cash handling, sales labor reporting, and product up-selling.

· Additional Duties: Perform other duties and responsibilities as assigned.

Education and Experience:

· One (1) year of Barista experience. 

Skills and Abilities: 

· Training: Strong knowledge of policies and procedures, with the ability to mentor, train new team members, and provide constructive feedback.

· Cash Handling & Financial Oversight: Proficient in overseeing cash handling processes and ensuring accurate POS system operations and transactions.

· Guest Service & Communication: Excellent interpersonal skills to address guest inquiries, complaints, and concerns promptly, maintaining professionalism.

· Policy Enforcement & Compliance: Ability to monitor and enforce adherence to department policies and procedures, ensuring consistency and accuracy.

· Team Collaboration & Flexibility: Effective communicator, able to work well with team members and adapt to additional duties as needed to support operations.

PREFERRED

Education and Experience:

· Experience in a high-volume a la carte venue.

· Experience in MS Word, MS Excel, MS Power Point, and POS.