Lead Barista - Dollywood's HeartSong Lodge & Resort - Full Time Year Round

The ideal Lead Barista will provide an excellent experience to our Guests through proper steps of service and maintain a great work environment for our fellow hosts and vendors. The host will uphold the HFE standards of Guest interaction and follow the “Lead with Love Principles."

Summary of Essential Functions and Responsibilities

• Checks with Manager for daily forecast training standard objectives


• Stocks and presents food/beverage items to standard


• Inspects dining room for cleanliness, proper supply levels and proper staffing


• Orders/requisitions food and supplies through Purchasing Supervisor


• Maintains a clean and sanitary environment in compliance with all local and federal health codes


• Makes specialty beverages to standard


• Uses POS accurately


• Handles cash and card transactions as directed


• Participates in upsell strategies as directed by management


• Participates in daily line ups


• Practices service standards and current training throughout service


• Assumes duties of Supervisor in absence or as directed

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 18 years old


• Requires thorough knowledge of a specialized or technical field


• This position requires a minimum formal education of a high school diploma and a minimum of one-year job-related experience


• Must be able to obtain Serv/Safe Certification


• Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record


• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check 

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees


• Must be self-motivated and disciplined


• Must be able to prioritize and complete work assignments on a timely basis


• Must maintain strict confidentiality and judgment regarding privileged information


• Must have professional appearance with good personal hygiene


• Must be productive in a fast-paced environment


• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays


• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines


• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills


• Must be able to communicate effectively with Guests and Hosts using approved communication methods 


• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals


• Able to comprehend instructions and retain information


• Able to perform duties consistent with creating a safe and secure environment for hosts and guests


• Able to be flexible to handle frequent changes in priorities


• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed


• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work


• Must promote and support a “team” work environment by cooperating and helping co-workers


• Able to add, subtract, multiply and divide with accuracy

Physical Requirements | Environmental Conditions

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting


• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours


• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions


• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat


• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods


• Able to meet the physical demands of the job


• Able to sit, stand and walk; climb and descend indoor and outdoor stairs


• Able to move, bend, stoop, kneel, reach, twist

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.