Lead Call Center Representative

TechOp Solutions is seeking an experienced, reliable  Lead Call Center Representative to provide advanced operational support and assist the Supervisor in managing call center activities and ensuring accurate call handling. 

• Handle incoming and outgoing calls, and information inquiries. 

• Assist CSRs with complex call handling or emergency communications. 
• Ensure adherence to call center protocols. 
• Assist with training and mentoring new CSRs. 
• Support call monitoring and quality assurance activities. 
• Other duties as assigned.

• 3+ years of  call center supervising experience  

• High School Diploma or equivalent 

• Experience using various call center software. 

• Strong written and verbal communication skills. 

IND123

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At TechOp, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimated range for this position is $21.54-$26.63 hourly, including H&W benefits.

TechOp Solutions is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.