Lead Care Coordinator | Brooklyn, NY · $27-$29/hr

Lead Care Coordinator | Brooklyn, NY · $27-$29/hr

About the Role

A growing home care company is looking for a Lead Care Coordinator to support daily staffing operations, guide the coordination team, and help ensure reliable coverage for patients. This role works closely with the Care Manager to keep open cases moving, support caregiver placement, and maintain clear communication with staff, patients, and caregivers.

Pay: $27-$29/hour
Schedule: Full-time, in person. Monday-Thursday 9am-5pm and Friday 9am-4pm.

Key Responsibilities

• Monitor open cases, staffing activity, and coverage gaps, keeping daily priorities clear and ensuring timely follow-up.


• Guide and motivate Scheduling Coordinators, reinforce workflows, and support team productivity and accountability.


• Use Caribou, the Priority Caregiver List, and outreach tools to improve caregiver engagement and reduce open shifts.


• Provide team updates every two hours on staffing needs, open cases, and coverage gaps.


• Resolve day-to-day staffing challenges and promptly escalate urgent issues to the Care Manager.


• Support a positive onboarding experience for new patients and continuity of care through effective caregiver placement and patient communication.


• Maintain accurate assignments and protect patient and employee information in line with confidentiality and compliance standards.

Qualifications

• At least three years of experience in home care coordination, staffing, or scheduling.


• Prior lead or senior coordinator experience preferred.


• Proficiency in Google Suite and HHAeXchange or similar scheduling/EVV systems.


• Knowledge of home care regulations, compliance standards, and New York State Department of Health requirements.


• Strong communication, organization, and problem-solving skills, with the ability to manage multiple cases in a fast-paced environment.


• A reliable, proactive, adaptable, and team-oriented approach, with the ability to motivate others and make timely decisions.

Benefits: 401(k) matching; health, dental, vision, disability and life insurance; family leave; paid time off and holiday pay; paid orientation and training; referral program.

Interested? Send your resume to: [email protected]