Lead Care Manager

Lead Case Manager

Phoenix Behavioral Health – Cherry Hill, NJ 

The Lead Case Manager will provide direct client care while also supporting the operational oversight of the case management team. Primary responsibilities include facilitating in-person psychoeducational groups, carrying a designated caseload, documenting group, individual and completing individual service/treatment plans for clients receiving services.

In addition to direct service delivery, the Lead Case Manager will provide guidance and support to case management staff, assist with program coordination, ensure documentation compliance, and support the Clinical Director with daily program operations.

The Lead Case Manager will also perform outreach calls, and coordinate case management services for individuals experiencing mental health and co-occurring disorders.

Eligible candidates must have experience working in the behavioral health field, demonstrate strong leadership and organizational skills, and possess a commitment to providing quality services and support to individuals in the community.

Essential Duties and Responsibilities

• Facilitate psychoeducational and therapeutic groups for program participants


• Maintain and manage an assigned client caseload


• Develop, implement, and update individualized treatment/service plans


• Document group, individual, and family progress notes in accordance with program standards


• Coordinate case management services, including referrals to community resources


• Conduct outreach calls and engagement activities to support client retention


• Provide guidance and mentorship to case management staff


• Assist with staff training and onboarding of new case managers


• Support the Clinical Director with program coordination and daily operations


• Monitor documentation quality and timeliness to ensure regulatory compliance


• Participate in multidisciplinary treatment team meetings


• Collaborate with community providers, probation/parole officers, and external agencies


• Assist with maintaining Joint Commission and regulatory compliance standards


• Support crisis intervention and client support as needed

Required Skills and Abilities

• Ability to work as a team leader and collaborative team member


• Strong management, communication, organizational, and interpersonal skills


• Ability to work under stressful conditions and remain flexible to departmental needs

Education and Experience

• Bachelor’s degree in a related field preferred


• Associate’s degree with two (2) years of relevant experience will be considered


• High School Diploma or GED with five (5) years of relevant experience will be considered

Preferred experience includes:

• Experience working with individuals with behavioral health conditions (trauma, mental illness, and/or substance use disorders)


• Experience providing case management services in the mental health or substance use treatment field


• Experience facilitating psychoeducational or therapeutic groups


• Experience working within a multidisciplinary treatment team


• Knowledge of the criminal justice system and community resources


• Computer literacy, including proficiency with Microsoft Office applications


• Excellent verbal and written communication skills