Lead Case Aide

Description

General Description: Monitors the overall conduct and behavior of the residents in NSES, supervises Case Aides, and assists in meeting the basic needs of the residents.

Essential Duties and Responsibilities:

• Provides supervision for all Case Aides on shift, ensuring case aide duties are fulfilled.
• Creates and administers performance evaluations and staff performance memos when applicable.
• Trains new staff and provides orientation to mission, protocol, and NSES-specific policies and procedures.
• Works with the Operations Manager to maintain the staff schedule and ensure staff coverage.
• Works closely with the NSES Administrative team to ensure effective operation of the program and facility.
• Identifies potential problems in personnel management, availability of resources, and participates in the management and resolution of these problems.
• Registers new residents into the facility.
• Provides a “listening” ear for residents.
• Maintains log notes that should document all important and relevant incidents and briefs the next staff at shift change.
• Monitors the conduct and behavior of residents, reporting any unusual circumstances and records critical incidents to the Support Services Manager, Case Managers, Operations Manager, as well as the Program Director.
• Provides emergency intervention in response to hostile situations and crises and follows protocol to address emergencies to include contacting the Program Director or Operations Manager and/or calling 911 when applicable.
• Monitors the medication of residents.
• Provides transportation services for residents in situations where the case manager is unavailable.
• Attends and participates in scheduled NSES staff meetings and trainings.
• Facilitate house meetings when applicable
• Responsible for facility maintenance, ensuring cleanliness, safety, and operational integrity.
• Additional duties as assigned by the supervisor

Requirements

• High school graduate or GED. Minimum 6 to 12 months of related experience. Will consider a combination of qualifications equal to educational and work experience
• Previous supervisory experience preferred
• Demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Must have a valid driver’s license and a clean driving record
• Ability to write routine reports and documents.
• Ability to solve problems, negotiate, and deal with a variety of concrete variables.
• Knowledge and experience in administering CPR and minor first aid.
• Ability to establish and maintain positive working relationships.
• Knowledge of Best Practices, including Trauma Informed Care and Harm Reduction