Lead Case Management Coordinator (816110)

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

This position performs supervisory functions overseeing a team of case managers and supporting program quality. This position responds to case situations and /or programmatic issues that are complex and maintains current information on programs and resources. Acts as a mentor for new staff and provides training in policy/procedures. Assists Project Director in managing program activities and executing special projects.

• Explains and interprets regulations, policies, and procedures for staff.

• Handles "daily" supervision of assigned case managers and their workloads/schedules, including making recommendations involving the hiring, firing and discipline of those staff under his/her direction.

• Resolves problems encountered during daily operations and determines appropriate solutions.

• Monitors work activity on caseloads to ensure that cases are clearly and thoroughly documented.

• Review current procedures, assists in the development or revision of needed procedures.

• Provides work instruction and assists employees with difficult and/or unusual assignments.

• Manages and maintains a reduced caseload.

• Assists with data requests and performs analysis on current demographics and outcomes.

• Assists with special projects such as vocational training lists, scheduling of workshops, developing check in activities and developing social media sites.

• May serve as a representative to community partners.

• Supports quality assurance activities and the growth of assigned case managers.

• Performs additional duties as assigned

Education:

• Bachelor’s degree in Human Services field preferred or equivalent skills and experience

Experience:

• Two to four years of complex case management experience required.

• Experienced with Microsoft Office programs.

• Demonstrated excellent communication and team work skills.

• Experience in TANF

Work Requirements:

• Basic office computer skills

• Strong communication skills both written and verbal.

• Driver’s License with Good Driving Record

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.