Lead Case Manager

The Lead Case Manager plays a key role in the Community Based Services Program by providing guidance and

support to case managers while maintaining their own caseload. This position is responsible for ensuring case

documentation is completed accurately and timely, and serving as a point of contact for stakeholders. The Lead Case

Manager helps coordinate services, supports caseworkers in navigating complex cases, and ensures consistency in

service delivery to improve student attendance and family engagement.

**Negotiable salary ~ This is a FULL-TIME POSITION**

ESSENTIAL FUNCTIONS:

● Support the Program Director in managing the referral process and ensuring

efficient case assignment. This includes:

o Assisting in the review and triage of new referrals by monitoring caseload capacity and

identifying case complexity to inform assignments.

o Facilitating timely intake and engagement with youth and families following referral

acceptance.

o Monitoring referral patterns and collaborating with supervisors to identify service delivery

gaps and evolving needs.

● Case Support & Guidance:

o Serve as a resource for case managers by providing guidance on complex cases and

intervention strategies.

o Support case managers in engaging families, troubleshooting challenges, and connecting

them with appropriate services.

o Provide feedback to case managers on documentation, case notes, and reporting

requirements to ensure compliance.

● Collaboration & Program Development:

o Identify service gaps and relay concerns or recommendations to program leadership.

o Participate in team meetings to ensure consistency in service delivery.

o Assist in training new case managers and providing ongoing peer support.

● Case Management & Family Support:

o Provide direct supervision and support to youth and families in the home, school, and

community.

o Conduct intake assessments to determine the root causes of truancy and develop

individualized case plans.

o Work closely with families to address barriers to attendance, such as mental health

challenges, substance abuse, transportation, or family instability.

o Assist families in accessing community resources, including basic needs support,

counseling, and educational services.

● Crisis Intervention & Advocacy:

o Respond promptly to emergency situations impacting school attendance.

o Assist families in addressing crises that could lead to legal consequences, school dropout,

or out-of-home placement.

o Support case managers in high-risk cases by providing additional guidance and

intervention strategies.

o Advocate for families by coordinating services and interventions that support school

attendance and success.

● Collaboration & Community Outreach

o Develop strong professional relationships within the school setting and broader

community.

o Participate in case staffings, training sessions, and educational workshops to enhance

family awareness of truancy laws and school expectations.

o Engage in community outreach efforts to educate families about the importance of school

attendance.

● Other tasks and responsibilities as assigned by supervisors.

SKILLS & ABILITIES:

● Excellent interpersonal communication skills with ability to listen actively

● Commitment to professional development and proactive research

● Ability to work independently and as part of a team

● Strong computer skills (Microsoft Office, Google Workspace, Google Drive) with the ability to learn

new software

● Excellent writing skills including the ability to produce comprehensive narrative reports

EDUCATION & EXPERIENCE:

● Bachelor’s degree in social work, psychology, counseling, criminal justice, education, human

services required.

● A minimum of one year of experience in human services, case management, youth services, or a

related field required.

QUALIFICATIONS:

● Must be 21 years of age or older.

● Flexible schedule (evening, weekends, holidays) to facilitate program services.

● Cleared background checks from appropriate entities, may include Child Abuse and Neglect and

FBI criminal background.

● Must have a valid driver’s license and be eligible to drive to facilitate program services as required.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

● May lift and carry up to 10 pounds frequently, up to 20 pounds occasionally, up to 50 pounds

infrequently.

● Performs tasks that may involve standing or walking 50% of the day; sitting 50%of the day.

● May bend, stoop, reach and grasp as necessary.

● Must be able to provide First Aid and CPR.