Lead Case Manager

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

Provide mental health, substance abuse and outreach services to individuals who may have a mental health and/or substance use disorder. This role will work with community partners and local stakeholders to provide comprehensive care. As a part of the community-based or office-based team, the Case Manager will meet with individuals in the office and/or their own environment such as in the client’s home, hospital, schools/work, etc. This role will ensure continuity of care with clients through case management services as well as link clients and their families to needed resources to help to improve their quality of life. Team lead will assist with recruiting new staff, training new staff, error reports, and provides leadership to staff within the department.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Directs, administers and assists in control of the day-to-day operations and activities of assigned department working closely with department supervisor to ensure the smooth operation of the department.
• Provides leadership, support and guidance to personnel of assigned department.
• Participate in the implementation and development of area strategic plans, goals and objectives to streamline agency processes.
• Participate in staff meetings and recruiting applicants.
• Ensures a strong and robust communications process between all management and program staff both within the department and those working in conjunction with the department.
• Provides individual and group mental health and substance use disorder case management services. Refers, advocates, and links client and family for additional services as identified.
• Provides supportive and educational counseling services (individual, family, and group) to develop daily living and coping skills. Assist clients with developing natural support systems.
• Responsible for developing, implementing, evaluating, and updating treatment plans with input from the client and family, as well as conducting clinical behavioral health assessments.
• Enters written documentation into electronic medical record in a timely manner for all services rendered.
• Act as liaison and communicate collaboratively with local law enforcement, and local stakeholders to maintain coordination of the treatment process.
• Completes all required agency trainings to maintain 100% compliance and ensure all employees receive the appropriate training and education.
• Work with supervisor to conduct error reports to find and correct errors and ensure proper training can be administered to staff.
• Maintains departmental productivity expectations.
• Additional training and/or certification may be required based on specific program guidelines.

KNOWLEDGE, SKILLS & ABILITIES

• Good organizational, time management, written and verbal communication skills. 

• Ability to develop supportive relationships with persons with mental health and substance use disorders while maintaining appropriate therapeutic boundaries.

• Strong interpersonal communication skills to collaborate with team members and maintain professionalism.

• Excellent communication, customer service, de-escalation and computer skills and knowledge of mental health and addictions services.  

• Demonstrates clinical skills in working with mentally ill, addicted and emotionally disabled populations.

• Experience in emergency screening and in providing case management services to the consumers and their families in an outpatient or outreach setting.

• Excellent telephone and customer service skills required. Proficient with word processing and programs.

QUALIFICATIONS

Education Level              

Bachelor’s Degree in Behavioral Health or related human services discipline required.

Years of Experience       

Experience in a mental health or addictions setting preferred. Knowledge of behavioral health payer system preferred. Bi-Lingual is a plus.

Certification/Licensure 

Valid Florida Driver's License with a safe driving record and current auto insurance.

PHYSICAL REQUIREMENTS

Standing – 20%

Sitting – 80%

Squatting – Occasional

Kneeling – Occasional

Bending – Occasional

Driving – Occasional

Lifting – Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.