Lead Case Manager - OC IHS - 801 (JR 4228) - Join a Market Leader

JR 4228
Lead Case Manager - OC IHS - 801
Santa Ana, CA
Salary: $24.00 to $30.00 per hour
Pay Frequency: 24 Pay Periods Per Year
Full Time
Non-Exempt
Driving Required

PATH is seeking candidates passionate about helping others make a positive change in their lives to join our Interim Housing Services as the Lead Case Manager at the Yale Navigation Center.

ABOUT PATH
Since its foundation in 1984, PATH (People Assisting The Homeless) has pioneered bold and effective approaches to assist people experiencing homelessness. PATH operates services throughout California, connecting our clients to a comprehensive continuum of homelessness prevention, street outreach, employment preparation and placement assistance, individualized case management, supportive services, interim housing, and permanent supportive housing.

ABOUT THE JOB
The Lead Case Manager will assist clients in breaking the cycle of homelessness by supporting clients in various phases, from street to housing. The lead case manager is a seasoned social services professional who collaborates with the multidisciplinary team and the team/program supervisor to support the needs of the client. The lead case manager maintains a direct client caseload and takes on additional duties to support the operations of the program and the program manager. Position Responsibilities:

Please note this is not a supervisor role, the term lead is in the job due to program requirements.

• Under the supervision of the program manager, provide oversight of program contracts to ensure successful implementation, coordination of participant services, achievement of program performance measures, and evaluation of services.
• In collaboration with the Quality Assurance Department, ensure programs are in compliance with contracts and
  partnership agreements.
• Under the supervision of the program manager, function as a contact representative for program matters.
• Under the supervision of the program manager, provide administrative oversight of the team, which may include coverage for the manager.
• Support with the completion of critical incident reports as required per PATH policies and/or the contract.
• Conducts intake and individualized needs assessment for all clients and collaborates to develop Individualized Service Plan (ISP) that addresses housing goals, maintaining/increasing income and other personal goals identified by the client including medical, mental health, substance use, financial resources, vocational, and social support needs.

WHAT YOU BRING
We're looking for candidates with:

• Analytical Skills and Attention to Detail: Gather and interpret data, identifying trends, patterns, and insights to inform decision-making. Ability to consistently produce high-quality work, ensuring accuracy and precision in all tasks.
• Collaboration and Teamwork: Work effectively with others, seeking out and building positive working relationships with colleagues, participants, and stakeholders. Work effectively with others, contributing to team goals and recognizing the strengths and contributions of others.
• Communication: Convey information clearly and effectively (both verbally and in writing) to individuals and groups in a manner that informs, engages and maintains their attention.
• Creativity and Initiative: Take action and make decisions without being prompted, demonstrating a proactive approach to work and a willingness to take on additional responsibilities. Think outside the box, generating innovative solutions to problems or challenges.
• Critical Thinking and Problem Solving: Analyze and evaluate information and situations, identify key issues, consider alternatives, and make logical decisions based on sound reasoning that will achieve the desired outcome.
• Ethics and Boundaries: Maintain ethical and professional standards, demonstrating honesty, integrity, and a commitment to doing the right thing in all situations while maintaining professional boundaries.

PREFERRED QUALIFICATIONS

• Three (3) years of experience in healthcare, case management, homeless services or working with vulnerable
  populations.

MINIMUM QUALIFICATIONS

• One (1) year of experience in healthcare, case management, homeless services or working with vulnerable
  populations.

MANDATORY REQUIREMENTS
Regardless of qualifications, candidates must:

• Have employment eligibility verification
• Have or be able and willing to obtain CPR/First Aid training
• Successfully complete the following as a condition of hire:
  • Tuberculosis Test
  • Background Screening
  • Drug Test

DRIVING
Driving is an essential function of this position. To meet the employment requirements for this role, all candidates must:

• Have reliable transportation
• A valid driver's license
• Proof of insurance and ownership for personal vehicles used during work duties
• The ability to qualify for PATH's insurance coverage