Lead Client Relations Manager

We are seeking a full-time Guest Relations Lead Manager to lead a hospitality team in a fast-paced luxury spa and salon.

Key Responsibilities:

Customer Service : Passionate about delivering extraordinary customer service to our sophisticated, discerning clientele, and providing support to our hair stylists, estheticians, massage therapists, and nail technicians.

Operations Management : Implement all daily spa/salon operations with the concierge and reservationist teams to ensure superior client experiences.

Team Leadership : Manage recruitment and retention of the concierge and reservations teams. Direct day-to-day operations and training of the hospitality staff.

Client Interaction : Promote excellence in our services and client experiences. Assist clients, facilitate problem-solving for service providers, identify and eliminate client concerns, direct client traffic, enforce salon/spa policies, and be knowledgeable about every service provider.

Desk Management : Maintain cleanliness of front, concierge, and reservations desks. Manage inventory and ordering of desk supplies and collateral. Maintain a consistent front desk presence by working as a concierge at least three shifts per week.

Job Requirements:

Experience:

Minimum of 2 years in hospitality management required. 5+ years of overall work experience preferred.

Skills:

Strong interpersonal and communication skills, excellent customer service, and hospitality management experience. Ability to handle a busy front desk, maintain excellent records and confidential information.

Personality:

Positive, outgoing, energetic, and extroverted personality. Compassionate and patient, with the ability to establish personal boundaries and maintain professional relationships.

Attributes:

Professional appearance, organized, task-driven, proactive, and self-motivated. Dependable, hard-working, able to work quickly, and collaborative with a team spirit. Enjoys challenges and learning new skills.

Job Environment:

Work Hours : Tuesday-Saturday, 8 hours per day, including 3 shifts per week working at the front desk, concierge desk, or reservations.

Pace:

Fast-paced environment requiring the ability to learn quickly and adapt to changing conditions.

Delegation : Effective delegation of routine and repetitive details with responsibility for follow-up and accountability for timely results.

Focus : Emphasis on achieving results and effective systems that accomplish results through and with people rather than focusing on the details of implementation.

Compensation:

Pay : Starting from $50,000/year, depending on experience.

Benefits:

Dental insurance, health insurance, paid time off, 401K.

Application Requirements :

Applicants must submit a resume with their email to be considered.

Experience:

Minimum 2 years of hospitality management experience required.

Job Type : Full-time

Work Location:

On-site at our business location.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

401(k)

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Schedule:

8 hour shift

Experience:

Sales: 2 years (Preferred)

Ability to Commute:

Boston, MA 02116 (Preferred)

Ability to Relocate:

Boston, MA 02116: Relocate before starting work (Required)

Work Location: In person

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