Lead, Clinical

Be part of a mission-driven organization dedicated to excellence in dermatology, skin cancer treatment, cosmetic services, and plastic surgery. At QualDerm Partners, we pride ourselves on being a national leader in skin and aesthetics wellness, supporting our patients on every step of their long-term care journey. We are currently seeking an experienced and motivated Lead, Clinical to join our team!

As the Lead Clinical team member, you’ll play a vital role in ensuring exceptional patient care, optimizing team performance, and supporting our clinical operations. This is an exciting opportunity for someone who thrives in a fast-paced environment, excels in leadership, and is passionate about improving the patient experience.

Clinical Leadership & Support

• Serve as the practice’s primary superuser for EMA ModMed.
• Act as the go-to resource for providers and staff for issues related to supplies, medical assistant coverage, EMA system troubleshooting, and patient flow management.
• Provide on-the-job training and mentorship for new medical assistants.
• Deliver feedback to the Office Manager to support team performance and development.
• Communicate and implement new protocols and procedures effectively within the department.

Patient Flow & Staff Coordination

• Optimize patient flow by reallocating MAs based on volume and assisting teams during high-demand periods.
• Assign staff to manage incoming calls and administrative duties as needed.
• Ensure patient visits are efficiently coordinated, including managing late appointments per provider discretion.

Operational Excellence

• Manage inventory: order, sort, store, and restock all medical supplies while maintaining accurate records.
• Monitor financial policies, assist in resolving billing issues, and support front office operations when needed.
• Conduct weekly maintenance checks, including eye wash station inspections and equipment sterilization.
• Enforce infection control and OSHA Blood Borne Pathogen compliance across the office.

Direct Patient Care & Administrative Duties

• Room patients, collect medical histories, prepare procedure rooms, and assist providers during examinations.
• Assemble and sterilize surgical trays, assist with numbing, and anticipate provider needs during procedures.
• Handle lab/pathology specimens, complete requisition forms, and ensure proper documentation and communication of results.
• Schedule procedures, call in prescriptions, manage preauthorizations, and coordinate care with outside specialists.
• Document all clinical interactions accurately in the EMR (EMA ModMed).
• Maintain patient privacy and compliance with HIPAA standards.

Facility & Equipment Oversight

• Keep exam rooms clean, organized, and fully stocked.
• Oversee the maintenance and documentation of all medical equipment and ensure the proper disposal of expired medications.
• Manage sample medication inventory and enforce safety protocols.

• High school diploma or equivalent; certification as a Medical Assistant preferred.
• Proven experience as a Medical Assistant or similar role in a clinical setting.
• Knowledge of medical terminology and practices relevant to dermatology.
• Strong communication skills, both verbal and written, to interact with patients and staff effectively.
• Ability to handle sensitive information with discretion and maintain patient confidentiality.
• Excellent organizational skills with attention to detail in a fast-paced environment.
• Basic proficiency in using electronic health records (EHR) systems and general office software.

Benefits of joining Qualderm Partners:

• Competitive Pay – Attractive compensation to reward your hard work
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts – Save on products and services with special discounts just for you
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.