Lead Collector

The Lead Collector is responsible for assisting management in supervising collection activity to maintain acceptable delinquency percentages while remaining in compliance with applicable laws, regulations, policies and procedures. The Lead Collector will also be responsible for assisting staff with questions concerning processes and procedures. The Lead Collector must have a solid understanding of the Fair Debt Collections Practices Act and will be responsible for preparing periodic reports on team specific tasks/goals and performing collection functions as the department’s work load dictates.

• Assist management with the evaluation of the delinquency percentages for both the loan portfolio and maintenance fee account.
• Monitor team performance by auditing and identifying opportunities and provide feedback as needed.
• Oversee quality assurance (QA) of collections staff for compliance of policies, procedure, state law and federal law.
• Contact delinquent owners by telephone and mail in an attempt to retrieve outstanding payments due.
• Communicate company policies and procedures in conjunction with collection tactics and practices.
• Assist all members of collections staff with daily processes and procedures when required.
• Assist management with the handling of owner requests and complaints.
• Provide ongoing training and support for the collection team, including bi-annual Fair Debt Collection Practices Act (FDCPA) certification for all collections staff
• Assist with coaching and development, motivate team members by organizing team building activities and recognizing high performers, as well as listen to team member’s feedback to resolve any issues or conflicts.
• Provide support for supervisors when they are out of office.
• Assist in special projects as requested by management.
   

• Excellent health care options (medical, dental, and vision that encourage preventative care)
• Paid Time Off (PTO) that allows for rest, relaxation or recuperation
• All new Team Members are automatically enrolled in the HGV Retirement Savings Plan
• Our Go Hilton Team Member Travel Program offers up to 30 nights per year at our employee rate and 50% off at participating hotel-operated restaurants.
• Employee Stock Purchase Plan become an owner in our company. Eligible team members can purchase HGV common stock at a discount
• Daily Pay Option*

To fulfill this role successfully, you must possess the following minimum qualifications and experience: