Lead Commercial Technician

Description

Are you ready to join the winning team? At Gills Point S, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us. 

As a Lead Commercial Technician, you will be responsible for all aspects of tire and related service and repair for the Retail/Commercial Tires Medium Truck, Agricultural Tires, and OTR Tires. The qualified Technician must be willing and able to drive a service vehicle to where a customer is having a problem and be able to repair or replace their tire(s) as needed. Job duties may be performed at the store location, at customer locations and on service calls (roadside). This position operates in all types of indoor and outdoor work environments, therefore exposure to heat and cold is to be expected. Excellent safety and attendance performance is expected.

RESPONSIBILITIES to include, but are not limited to:

• Tire sizing, brands, tread designs, bead types, and features/benefits, now including OTR tires.
• Wheel bolt patterns, lug nut styles and thread pitches, wheel lip styles, split rims, and dual applications, now including OTR tires.
• Tube sizing, valve stem styles, rubber compounds, now including OTR tires.
• Mounting and dismounting tires, now including OTR tires.
• Including training and use of additional safety equipment for enhanced danger.
• Understanding Ballast, its different types, removal/installation techniques and equipment, proper safety protocols, and proper disposal.
• Identifying and repairing punctures or other damage to tires and/or tubes.
• Understand larger format patches and repairs.
• Understand liquid tire sealant.
• Evaluating agricultural equipment such as tractors, combines, and harvesters, lifting using proper equipment in accordance with safety protocols.
• Rotating tires at regular intervals to promote even tread wear, now including agricultural tires.
• Operate a Standard Commercial Service Boom Truck
• Performing all above tasks out of a mobile service truck.
• Responding to service calls dispatched to customer locations, which may include highways, parking lots, job sites, barns/shops, farms/fields, forests, and/or rock quarries.
• Proper use of mobile equipment that may be different than equipment used at store.
• Proper operation of the boom on the service truck according to safety protocols.
• Ensuring the mobile unit is properly maintained and stocked with necessary tools, equipment, and supplies.
• Efficiently managing time to respond promptly to service calls and complete on-site services.
• Maintaining communication with a service coordinator throughout service call and documenting service call properly dependent on customer needs

Requirements

• Valid driver's license and acceptable driving record required.
• Retail or commercial tire or automotive service experience
• Basic computer skills, including MS Windows and MS Internet Explorer experience
• Proficiency using computers/POS system preferred
• Effective communication with customers and team members working toward building long-term relationships based on trust and integrity
• Ability to plan and prioritize work efficiently while upholding excellent quality standards
• Professional demeanor and attire in accordance with company policy

We offer:

• Paid time off
• Stable working hours
• Excellent Training – with opportunities for training and career advancement
• Medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits available after 60 days
• Competitive wages
• 401(k) savings plan with company match