Lead Computer Technician-Full-Time-The GRID GOC

Position starts at $19.55 with annual merit increases and production bonuses. All team members are eligible for a variety of career development and skill training classes at no cost and can enjoy a generous team member discount. Full time team members are also eligible for medical, dental, and vision insurance along with paid time off.

SUMMARY

Assists Store Manager and Assistant Store Manager in the operation and management, leadership, and operations of a retail center by performing the following duties personally or through subordinate employees.     

ESSENTIAL DUTIES AND RESPONSIBILITIES are listed below in order of importance, from most important to least important.

Supervises store personnel and store activities in the absence of/and at the direction of the Store Manager and the Assistant Manager; see Supervisory Responsibilities below.

Opens and closes the retail store and performs all administrative and clerical duties including making bank deposits and securing the building at the direction of the Store Manager and in accordance with established guidelines.

Issues refunds and resolves customer complaints. Answers questions from customers and assists customers with computer shopping needs. Ensures that customers receive prompt, courteous service.

Answers questions about computer systems and accessories. 

Ensures that shelves are properly stocked with computers and computer accessories. 

Researches market value of computer equipment, prices computer hardware and software.  

Serves as a back-up cashier by processing customer transactions by ringing the sale on a cash register, collecting the payment, making change, bagging the merchandise, and thanking the customer. Trains cashiers on processing customer transactions. 

Reports known or suspected security and/or theft problems to the Manager, Assistant Manager or other member of management.   

SUPERVISORY RESPONSIBILITIES 

Supervises store team members and store activities in the absence of/and at the direction of the Store Manager and Assistant Manager. Carries out supervisory responsibilities in accordance with the Agency's policies and procedures. Responsibilities include training team members; planning, assigning and directing work; addressing complaints and reporting circumstances to Store Manager or Assistant Store Manager.

ADDITIONAL RESPONSIBILITIES

Provides back-up support to the Computer Technicians as needed.

Performs other job-related tasks as assigned by the Store Manager and/or Assistant Store Manager.

LEADERSHIP COMPETENCIES

To perform this job successfully, an individual must demonstrate the following competencies defined for a TEAM Leader within Goodwill’s Leadership Competency Model and in alignment with our Core Values and Strategic Vision:

Mission & Community Oriented: 

• Commitment to Goodwill’s Mission & Core Values – Models and champions Goodwill’s Mission and Core Values
• Commitment to Inclusion – Champions inclusion activities, strategies, and initiatives
• Community & Service Driven – Models high-level services that differentiate Goodwill from other organizations                                                            

People Oriented:  

• Relationship-Building Skills – Effectively models approachability and openness
• Communication Skills – Effectively tailors communication to the appropriate audience
• Commitment to Development – Encourages staff to utilize tools to support their development

Results Oriented: 

• Commitment to Quality Results – Encourages staff accountability for meeting goals and producing high-quality results
• Business Acumen – Effectively transfers learning from one situation to another
• Stewardship – Effectively works within financial guidelines and reports all financial irregularities immediately to management

Personal Development Oriented:

• Emotional Maturity – Tempers personal emotions and escalates sensitive issues to the appropriate level of management
• Integrity – Effectively models sound professional ethics
• Capacity for Change – Champions the awareness and impact of change

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Also listed below are the physical demands that must be met by the team member and the work environment characteristics that the team member will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) and one year of Goodwill retail experience or 2 years retail experience; or equivalent combination of education and experience. Previous computer hardware knowledge and game knowledge strongly preferred. 

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License (Class C), car insurance and reliable automobile.