Lead Concierge

Monarch/Brandywine:

Company Culture and Values: At Monarch Communities Senior Living, we value compassion, innovation, and community. Our team is committed to making a meaningful impact on the lives of our residents and fostering a collaborative and supportive work environment.

Salary: $24.00-$25.00 Hourly

Reports To:

The Lead Concierge will report to the Business Office Manager.  This is a Full-Time non-exempt, hourly position.

Job Overview:

Takes a lead role in overseeing the Concierge Team Members. Provides a positive first impression to all who enter the community.  Provides an overview of community information to those inquiries in support of sales and marketing efforts.  Responds to incoming calls and provides clerical support to all departments. 

Responsibilities and Duties

• Schedules Concierge Team Members to ensure appropriate front desk coverage
• Assigns daily task and ensure completion of tasks
• Assists the Business Operations Director and Executive Director with special projects
• Ensures appropriate office supplies are on hand
• Coordinates maintenance of all office equipment
• Answers and screens all incoming calls in a courteous and professional manner
• Receives and processes mail for the community
• Maintains and updates log of emergency phone numbers and resident emergency face sheets
• Monitors security alarms, resident emergency call system, and front door security
• Orders and maintains appropriate office supplies
• Assist credit card users (Executive Director, Sales Director and Life Enrichment Director) with maintaining and posting receipts and charge reconciliation.
• Assist the Business Office Manager in administrative tasks as assigned, such as posting ancillary charges for residents, resident interface on billing questions, processing billing statements and additional duties as assigned.
• Assists Department Managers in HR clerical tasks such as coordinating and scheduling interviews for potential candidates, verifying references, processing pre-hire packets, ordering badges and uniforms, processing CN-9 and additional duties as assigned.
• Participates in and attends all in-service training as scheduled
• Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures
• Other duties as assigned

• High school diploma preferred 
• Strong interpersonal skills and capable of relating to a variety of people and personalities 
• Experience working with the senior population 
• Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications 

Physical Abilities:

• While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell.  
• An individual in this position will be required to lift or carry weight in up to 25 lbs. The associate must use proper body mechanics. 

Benefits Offered(Full Time):

• Health Insurance: Medical/Rx, Dental, and Vision
• Ancillary Benefits: Life Insurance/AD&D, Short Term Disability and Long-Term disability
• Basic Life & Accidental Death & Dismemberment (AD&D) Insurance
• FSA (Commuter/Parking)
• Employee Assistance Program (EAP)
• 401(k) Retirement with Company Match
• Paid Time Off (PTO) and Holidays
• Tuition Reimbursement

Other Compensation Programs:

• Employee Referral Bonus
• Resident Referral Bonus

Equal Opportunity Statement:

Monarch Communities and Brandywine Senior Living is an Equal Opportunity Employer.

We comply with all applicable federal, state, and local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.