Lead Concierge

Location: Empire Condominiums – 5005 Hidalgo Street, Houston, TX 77056
Compensation: $43,680 annually
Employment Status: Full-Time

Position Overview

Rise Association Management Group is seeking a professional, service-oriented, and highly organized Lead Concierge to support the daily operations of a luxury high-rise condominium community at Empire Condominiums in Houston's Uptown/Galleria area.

This position serves as the face of the community and plays a critical role in creating an exceptional resident experience. The ideal candidate is polished, dependable, customer-focused, and capable of leading front desk operations while maintaining the highest standards of service and professionalism.

As Lead Concierge, you will be responsible for ensuring smooth day-to-day front desk operations, supporting residents and guests, assisting with administrative tasks, and serving as a key liaison between residents, management, and vendors. This role requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced luxury residential environment.

Key Responsibilities

Resident & Guest Services

• Deliver exceptional customer service and hospitality to residents, guests, vendors, and visitors


• Greet residents and guests warmly while maintaining a welcoming and professional environment


• Serve as a knowledgeable resource regarding building amenities, services, and local attractions


• Assist residents with requests, recommendations, reservations, deliveries, and concierge services


• Resolve resident and guest concerns promptly and professionally

Front Desk Operations

• Maintain an active and visible presence at the Front Desk


• Monitor and control building access in accordance with community procedures


• Review security cameras and report suspicious activity as required


• Process incoming mail, packages, deliveries, and resident notifications


• Complete Daily Activity Reports (DARs), incident reports, and other required documentation


• Support emergency response procedures and maintain awareness of safety protocols


• Assist with administrative tasks, reports, and resident communications

Community & Property Support

• Conduct daily walk-throughs to ensure common areas remain clean, organized, and presentable


• Maintain familiarity with community amenities, events, and resident programs


• Coordinate with management, vendors, and staff to support building operations


• Assist with onboarding and training of concierge team members as needed


• Promote a culture of professionalism, accountability, and exceptional service

Qualifications

Experience

• Minimum 2 years of customer service experience required


• Previous concierge, hospitality, hotel, luxury residential, property management, or front desk experience preferred


• Prior leadership or supervisory experience preferred


• High-rise condominium or luxury hospitality experience strongly preferred

Skills & Abilities

• Exceptional verbal and written communication skills


• Strong organizational and time management abilities


• Ability to multitask and prioritize in a fast-paced environment


• Professional appearance and polished demeanor


• Strong customer service and problem-solving skills


• Proficiency with Microsoft Office and general technology systems


• Ability to maintain confidentiality and professionalism at all times


• Team-oriented with a strong work ethic and positive attitude

Education

• High School Diploma or equivalent required


• Bachelor's Degree in Hospitality Management, Business Administration, or related field preferred

Schedule

Monday through Friday
8:00 AM – 4:00 PM

Physical Requirements

• Ability to lift 30–50 pounds as needed


• Ability to sit or stand for extended periods of time


• Ability to perform routine building walk-throughs and inspections

Compensation & Benefits

• $43,680 annual salary


• Group Health Insurance


• Life & AD&D Insurance


• 401(k) Plan


• Additional voluntary benefits including Dental, Vision, and Short-Term Disability

Why Join Rise AMG?

At Rise AMG, we believe exceptional communities are built through exceptional service. We are committed to providing a professional, supportive environment where team members can grow, develop their skills, and make a meaningful impact every day.

If you are passionate about customer service, hospitality, and creating an outstanding resident experience, we encourage you to apply.