Lead Coordinator, Hospitality and Events

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Job Category
Real Estate & Facility Management

Job Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Real Estate and Workplace Services (REWS) brings the Salesforce culture to life by providing incredible workplaces and even better workplace experiences for teams to work, collaborate, and socialize. Comprised of many departments, REWS works cross-functionally to deliver some of the most iconic office spaces in the world with innovative technology, programs, and services.

The Lead Coordinator events role will support events that bring together executives, customers, partners, and employees. The ideal candidate is customer-centric, organized, a relationship builder, and can deliver hospitality to every event. You focus on the details and execute flawlessly while building and maintaining relationships with internal business units.

This position requires you to be a supportive team player, working in cross-functional teams on internal and external event requests. You are passionate about events and have a solid understanding of all areas of event planning, including space setups, food and beverage management, and working with vendors/suppliers. Ideally, you have worked in a large enterprise technology or fast-paced start-up environment.

Your Impact
The San Francisco Salesforce Tower offers flexible meeting and event hospitality spaces with modern amenities. The REWS Events Team is responsible for delivering events of various sizes and scopes of complexity while continuously striving to deliver a stellar hospitality experience. You will support various events throughout the year, including executive and customer meetings, off-sites, employee engagement, and nonprofit fundraisers, to name a few. Our events are mainly in-person, with limited virtual and hybrid experiences as needed. This position is an in-office role based in San Francisco, CA.

Responsibilities
Support ticket management system, the in-take, vetting, and qualifying of requested events by the internal business unit within the required response times/SLA

Ability to multitask many events and projects simultaneously and scale volume without compromising execution, and can be, on average, 3-6 events weekly, depending on the season.

Key stakeholder for G-Cal calendar management for internal event spaces

Assist in managing vendor relationships (ex, caterers, DJs, staffing agencies, etc.) and work with internal teams to facilitate

Order, stock, and organize event products in a variety of spaces, including keeping the storage rooms organized

Support event leads on pre-event planning decks and post-event summary decks for all stakeholders

Craft event communications and maintain template library

Post-event reconciliation, including lessons learned, budget & invoice reconciliation, and follow-up survey feedback

Utilize various tools: GCAL, Social Tables, the Salesforce ticketing system, and Google products to document and manage event programs

Research creative and innovative event and entertainment options

The job requires in-office management of events and includes some night and weekend program support required

Required Skills/Experience
2-3 years of solid events experience managing corporate, customer/partner, employee events, and with volume in mind

Possess strong customer service experience; are highly personable and solutions-focused

Self-starter, highly motivated, and problem solver who loves to come up with innovative solutions with a willingness to take risks, iterate, and learn

Ability to manage multiple projects at a given time with strong organizational skills and assess and prioritize workload in a strict deadline-oriented environment

Excellent written and verbal communication and customer service skills, with the ability to proactively address client's needs

Preferred Qualifications:
Solid understanding of the event and hospitality industry, operations, and integrated event marketing

Understand the beauty of working as a team and thriving in a team

Can solve problems and demands quickly and with confidence but also know when to pause and ask for help

Extreme attention to detail and project management experience

Proven experience effectively working with teams across multiple departments functions, including executives

Strong written and verbal communication skills, with solid presentation skills

Accommodations
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at

www.equality.com

and explore our company benefits at

www.salesforcebenefits.com

.
Salesforce

is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Salesforce

does not accept unsolicited headhunter and agency resumes.

Salesforce

will not pay any third-party agency or company that does not have a signed agreement with

Salesforce

.
Salesforce welcomes all.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For California-based roles, the base salary hiring range for this position is $70,400 to $96,800.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
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