Lead Custodian

Full Time / Saturday-Wednesday / 2:00pm-10:30pm

$2.00 Shift Differential Offered on Weekends!

Location:

Royal Oaks Retirement Community

10015 W. Royal Oak Road

Sun City, AZ 85351 

Cross Streets - 99th Avenue and Grand

Position Summary: 

Under the direct supervision of the Environmental Services Manager and Supervisor, plans, organizes and expedites routine floor care assignments and other staff member requests, and daily operational duties. Performs a variety of challenging, specialized cleaning applications to a multi-surface campus. Reports necessary training, staffing, and equipment needs.  Lead position involves overseeing staff, training new hires, and resolving staff-related issues to maintain smooth operations. 

Brief Overview of Major Duties: 

• Cleans garden and assisted living homes, apartments, rooms, hallways, lobbies, lounges, offices, restrooms, corridors, elevators, stairways and any other assigned areas by sweeping, vacuuming, mopping, scrubbing, and polishing; to include light upholstery cleaning.
• Operates a variety of floor care equipment to include but not limited to an auto scrubber, carpet extractor, steam cleaner and wet/dry vacuum for cleaning and shampooing carpeted areas and floors, and power washing.
• Participates in various floor care activities, including but not limited to cleaning, mopping, scrubbing, sanitizing floors, and other surfaces as well as the refinishing, waxing, polishing floors, tile work and other various floor care. 
• Assist with scheduling floor care preventive project cleaning, and equipment preventative maintenance. 
• Perform other duties as assigned. 

Lead Responsibilities:

• Provides training to new staff members on floor care, floor care equipment preventative maintenance, chemical use, and necessary safety precautions.
• Instructs staff on floor care procedures of assigned areas; follows up with supervision of assignments to ensure work has been thoroughly completed with a high degree of detailed cleaning.
• Monitor and respond to incoming radio calls and dispatch staff to assist when needed. Provide general and specialized information pertaining to functions that will require use of judgment, tact and sensitivity to the interrelations of policies, rules and procedures. 
• Maintains and ensures that assignments are appropriately staffed and that all employees have adequate supplies and functional equipment for completion of assignments and duties. 
• Answers general housekeeping questions with staff. Makes suggestions and implement changes in procedures as needed. Maintains records and submit reports concerning staff, equipment, supplies and general housekeeping requests and special activities.
• Recommend and implement changes in procedures to manager and supervisor for custodian duties for approval. Will make decisions with pre-established work routine to the achieve standards of the Environmental Services Department.
• Assists with training and development of staff to ensure quality housekeeping standards and operations.
• Oversees routine Environmental Services operations and procedures with emphasis on productivity and efficiency and assumes responsibility for all operations in the absence of the immediate Supervisor.
• Working a flexible work schedule as needed. Will perform a variety of general environmental services duties to cover labor shortages, and or emergencies that are approved by supervisor or manager.
• Reviews and/or inspects works for quality, accuracy, and completeness.

Required Skills and Abilities:

• Has in-depth knowledge of housekeeping and laundry systems.
• Has knowledge of moving, storage, custodial, housekeeping, laundry and floor care operations and equipment.
• Is computer proficiency-- Microsoft Word/Excel, Outlook and Internet.
• Is organized, able to multi-task, think creatively and adapt to different situations.
• Preferably has knowledge on using iPad. Training will be provided.
• Must be able to complete training on computer and/or other devices.
• Maintain competency in the position and knowledge of trade/industry advances and new technologies.
• Must be able to effectively communicate in English with all levels of staff, residents, and guests. 

Education and Experience:

• Preferably has a high school diploma or GED equivalent.
• Must have two years’ experience in floor care to include scrubbing, buffing, stripping, waxing, and carpet extracting.
• Preferably, has previous experience training staff.
• Preferably, has previous experience as a lead.

Licenses and Certifications:

• Has current and valid Fingerprint clearance card or can apply for one within 20 days of hire.
• If above driving duties apply, has current, valid driver’s license. Driving record must meet the criteria set forth by Royal Oaks’ insurance carrier. 
• If applicable, has a Certificate of Completion for memory care services training or obtains within 30 days of hire and complies with annual certification requirements.

Physical Requirements:

• Is able to carry/lift/push/pull up to 50 pounds.
• May need to operate a fire extinguisher.
• Is able to assist in evacuation procedures. 

Essential Functions:

• Physical: climbing to includes legs and arms, kneeling, lifting/moving, carrying/transporting, walking/traversing or moving, standing/stationary position, bending, reaching forward and above shoulder level, pulling, pushing, fine manipulation (pen, using a mouse), gross/total manipulation (firm hand grasping, twisting), twisting, stooping
• Cognitive: direct others, written and oral communication, work under time restraints, concentrate amid distractions, math/calculations, ensure accuracy of details, creativity, remember names and details, problem solve, make decisions, work rapidly, examine/observe details, analytical ability, working within minimal errors, reason (make sense of things)
• Environmental: inside, outside, humid, toxic or caustic chemicals, hot, cold, dry, wet, dry, change of temperature, dirty, loud (equipment, surroundings), near moving mechanical parts, working with others, working around others, working alone, dusty

Hiring Process:

• Pre-employment Drug Screening
• Criminal Background Check
• Adult Protective Services (APS) Registry Check
• Fingerprint Clearance Card (we can assist)
• Employment Verification
• TB Testing
• Royal Oaks is a Drug Free Workplace. Royal Oaks conducts pre-employment, random and reasonable suspicion drug testing in accordance with its drug-free workplace policy. Royal Oaks' general hiring policy does not discriminate against registered medical marijuana cardholders. However, in accordance with A.R.S. 23-493.06 Royal Oaks may decline to employ or to continue to employ persons in safety-sensitive positions based on the results of drug testing.
• Royal Oaks does not discriminate in hiring or employment against holders of Arizona's Medical Marijuana card, although we do prohibit marijuana use on premise.   Although Arizona has legalized recreational marijuana use as well as medical use, the law creates no employment protections for applicants or employees who are recreational marijuana users.  Royal Oaks will require a drug screen for all applicants who accept a job offer and may decline those applicants who are positive for marijuana without a Medical Marijuana card.  Royal Oaks will continue to prohibit all employees from using, selling, possessing, or being impaired by marijuana in the workplace and while on duty.

Incredible Benefits!

• Get Health Benefits Fast – Medical, dental, vision benefits start the first day after the month you're hired! (Full-time only)
• Employee Assistance Program (EAP) – Access to mental health support, legal counseling, financial coaching, and more through Talkspace and other resources.
• Choice of Two Affordable Medical Plans – Starting as low as $82/ paycheck for employee-only coverage (Full-time only). 
• On-Campus Medical Providers – Convenient healthcare options right at your workplace.
• Six Annual Paid Holidays – Enjoy time off to recharge with paid holidays throughout the year.
• Generous Paid Time Off (PTO) – Start accruing PTO from day one, with up to 3 weeks in your first year (Full-time only).
• Cash in Unused PTO Hours – Convert unused PTO into cash (limits and details apply).
• Volunteer Time Off (VTO) – Get 4 hours of paid VTO annually to give back to your community, without using your PTO.
• Referral Bonus – Earn up to $600 for each friend you refer who gets hired – and there’s no limit to how many people you can refer!
• Tuition Reimbursement Program – Receive up to $5,000 annually in tuition reimbursement to support your educational goals.
• Career Growth Opportunities – We promote from within! Last year, we proudly promoted over 30 employees.
• FREE Fitness Center Access – Stay healthy with on-site gym facilities or enjoy gym reimbursement up to $200 annually.
• Annual Shoe Reimbursement – Get up to $40 annually for work shoes to keep you comfortable and stylish.
• Uniform & Reimbursement – Uniforms provided or reimbursed for many positions.
• Covered Parking – Convenient parking at no extra cost.
• Employee Meal Discount – Enjoy 20% off meals while at work.
• Exclusive Employee Discount Program – Save big on travel, electronics, entertainment, and more!
• Retirement Plan with Matching – Save for the future with a retirement plan offering 4%-10% matching contributions.

Royal Oaks Awards:

2024 Senior Care's Best Places to Work from WeCare Connect 

2022 ICAA NuStep Beacon Award / Top 25 'Best in Wellness' Senior Living Communities in North America

2021 National Association of Home Builders (NAHB), GOLD AWARD - Category 55+ Design Awards / Best Service Enriched Community on the Boards Inspirata Pointe at Royal Oaks 

Disclaimer: This job posting is intended as a general summary of duties and responsibilities. A comprehensive job description is available upon request.