Lead Customer Insights Analyst

You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: Advises on research strategies/approaches as well as independently collecting, analyzing and effectively sharing data related to customer or employee effort, satisfaction, desirability, loyalty and overall experience. The findings from the lead's studies will help coworkers better understand the customer or employee experience, prioritize improvement opportunities, and measure improvements.

Reviews research needs with key stakeholders, lead others in learning how to proactively identify them

Designs research strategies and approaches for major program initiatives. Ensures all research is gathered and analyzed in the context of the customer journey and actively reflects the customer’s view of experiences

Manages intake and resource planning for new research and analysis requests

Leads the continued evolution of insights and analysis practices and methods with senior leaders through education, advocacy, key stakeholder relationships, and thought leadership. Ensure stakeholder engagement by providing training and reference documentation, sharing relevant articles and case studies, and gathering feedback on the effectiveness of deliverables.

Stays current of industry developments and new technologies

Mentors Customer Insights Analysts

Serves as a primary contact for vendors, including outsourcing studies, overseeing professional services engagements, ensuring quality deliverables, and evaluating platform features and vendor services/contracts/renewals

Assists department leadership with candidate recruiting, screening and interviewing process

Education/Experience:

Bachelor’s Degree in Market Research or Analytics, Computer/Data Science, Statistics, CX/UX Research or Analysis or similar field: 6 years of experience

Advanced proficiency in Qualtrics, Clarabridge and Tableau and/or Power BI

Pay Range: $84,300.00 - $151,700.00 per year

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.