Lead Customer Registration Representative

Take the next step in your career and join the Eisner Health team! Founded in 1920, Eisner Health provides high-quality, integrated community healthcare to the underserved population in Downtown Los Angeles, Lynwood, Sherman Oaks, Panorama City, and Van Nuys. As one of the largest providers of accessible, free, or low-cost health and social services in the area, Eisner Health offers a wide variety of opportunities from which to choose. So don’t delay, we are waiting to hear from you!

Quick Facts:

Responsible for the oversight of Customer Registration Representatives and the accurate and timely registration of patients for the various clinical and specialty departments.  Conducts financial triage and processing of patient’s medical and/or dental insurance information.  Responsible for maintaining accurate patient demographics and updating data in patient’s chart and in the computer.  Observes customer service standards in dealing with people in person or on the telephone. Incumbents in this position are expected to support all organizational expectations including, but not limited to; customer service, patient's rights, confidentiality of information, the environment of care and Eisner Health initiatives. This includes, but is not limited to:

1. Welcomes patients to the clinic and provides them with assistance in their registration, as needed.


2. Ensures that the customer registration representatives make every effort to expedite the processing of patient’s registration.


3. Reviews patient information and inputs updated demographics in the patient’s chart and/or computer.


4. Screens every patient for insurance information, or eligibility to any state, County, or private-funded program.


5. Enters accurate demographic information on every encounter.


6. Handles patient information with utmost respect and confidentiality.


7. Assists patients in filling out paper work, if needed.


8. Maintains the petty cash box and makes sure the cash balances at opening and closing of the shifts


9. Collects, counts, logs and balances cash transactions accurately.


10. Enters patient payments into the electronic practice management system and prints out a receipt from the system to give to the patient.


11. Handles patient’s complaints or concerns in a professional manner. Refers to supervisor or clinical department leads when unable to assist patients.


12. Upholds the Center’s mission of providing quality care and ensuring patient satisfaction.


13. Ensures that the verification process is done at a minimum of 1 day prior to the patients’ appointment, the exception being the 1^st of the month for Medi-Cal and Medi-Cal managed care eligible patients.


14. Works with managed care when patients are in need of a pcp transfer


15. Handles miscellaneous assignments as directed by his/her Manager


16. Must complete:
    
    
    
    1. Customer Service Training
    
    
    2. Cultural Sensitivity
    
    
    
    


17. Assists in dealing with patient grievance and working with clinic staff to resolve them.


18. Provides input and participates in Customer Service activities of the Center.


19. Utilizes and follows the Center’s established customer service standards in conducting his/her duties.


20. Ensures that his/her co-workers follow customer service standards in conducting their duties.


21. Must learn about all the services and programs at the Center so he/she can provide accurate information to customers.


22. Participates in cross-selling and marketing all Center programs and services to the customers.


23. Works collaboratively and professionally with staff from other departments.


24. Performs function(s) and provides coverage for his/her co-workers as needed, and as directed by his/her supervisor

Requirements and Qualifications:

• Must possess a high school diploma or equivalency.


• A minimum of one (2+) year medical clerical experience in the front office. Must know and understand various medical and dental insurance requirements.


• Ability to speak, write, and read English and Spanish.


• Knowledge and experience in the use of computer, multi-button telephone, and simple business machines; must learn the Center’s computer and telephone system within one month of hire.


• Must demonstrate excellent people/customer relation skills; must demonstrate excellent telephone communication skills.

Benefits:

• PTO Accrual rate of 7.08 hours per pay period (26 pay periods per year).


• 9 Paid Holidays.


• 40 hours of paid Jury Duty time per year.


• Medical, Dental, & Vision insurance (HSA eligible, PPO option available).


• Flexible Spending Accounts (Healthcare, Dependent Care, & Transportation).


• Employer-Sponsored life insurance & long term disability.


• 30 covered visits for Chiropractic or Acupuncture visits.


• 401k plan with 3% employer contribution

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