Lead Customer Service Rep and Office Manager (remote) ($19.00 - $25.00 / hour)

Employer Industry: Home Appliance Repair Services

Why Consider This Job Opportunity

Salary up to $25.00 per hour
Monthly or quarterly bonuses based on individual and company performance
Opportunity for growth into a salaried position for high-performing candidates
No nights or weekends, promoting a healthy work-life balance
Fun team environment with a supportive culture
Ongoing training provided for personal and professional development

What To Expect (Job Responsibilities)

Answer incoming calls and schedule appointments for appliance repair services
Respond to customer emails promptly and professionally
Coordinate in-home and commercial service appointments with technicians
Communicate effectively with customers to ensure understanding of services needed
Manage office operations, including scheduling appointments and data entry

What Is Required (Qualifications)

High school diploma or equivalent
>10 years of customer service experience
Strong telephone communication skills and reliable wifi connection at home
Proficiency in computer skills, including Microsoft Office
Ability to lead a small team of remote customer service representatives

How To Stand Out (Preferred Qualifications)

Previous experience as an office manager in a similar environment
Excellent problem-solving skills and attention to detail
Desire to share knowledge and skills with team members

#ApplianceRepairServices #CustomerService #WorkLifeBalance #CareerGrowth #LeadershipOpportunity

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