Lead Dispatcher

PromptCare is seeking a highly organized and detail-oriented individual to join our team as a Dispatcher. As a Dispatcher, you will be responsible for scheduling and supervising all new respiratory orders, oxygen deliveries, pick-ups, and disposable supplies in accordance with all State and Federal regulations and accrediting body standards to provide safe, quality patient services. If you are a team player with a strong work ethic and a passion for customer service, we encourage you to apply for this exciting opportunity. To learn more about our company, please visit PromptCare In-home Respiratory and Infusion  

Reports to:: the Departmental Supervisor or Manager.

Job Type: Full-Time, 40 hours per week, Mon-Fri

Location: Westwood, MA 

• High School Diploma or equivalent
• 2 years dispatching experience preferred
• Able to re-prioritize quickly in fast-paced, highly stressful environment
• Must possess good verbal communication, administrative, organizational and leadership skills
• Must have strong technical skills, good sense of direction and ability to read maps
• Computer savvy with strong knowledge in MS Excel spreadsheets
• Excellent telephone skills, knowledge of medical equipment and maintenance

Job Responsibilities, included but not limited to:

• Oversee/ monitor all Dispatch operations for Westwood branch 
• Conduct daily morning meetings with local branch dispatch technicians to understand their satellite branches’ daily operations (what runs are being made, who will be watching and answering dispatch inbox emails as well as who will be responsible for monitoring those inboxes during the day) 
• Responsible for managing staffing challenges  
• Work with his/her manager regarding PTO approvals 
• Assist with driver reviews 
• Monitor and address unnecessary OT for drivers 
• Get 9:00am drivers out by 10:30am and 9:30 drivers out by 11:00am 
• Respond to all incoming emails from dispatch folders for Westwood, MA branch 
• Monitor and work with branches on WIP process to assure no stragglers 
• Responsible for setting up vehicle maintenance 
• Assists in assembly of equipment for delivery 
• Prepares and coordinates weekly on-call schedule for drivers.  
• Will work with the branches directly to devise a daily plan on dispatch coverage, will monitor dispatch email and individual branch dispatch decisions when branch technicians need leave the building 
• Filing paperwork, assisting in pulling and staging orders for the next day and acting as a back-up driver when needed  
• Q.A. driver’s paperwork for completion before giving to customer service, also Q.A. all other paperwork from drivers such as maintenance log of, route sheets, oxygen manifest daily vehicle check etc. 
• Track driver’s overtime, on call and productivity report 
• Communicates in both a verbal and written manner with Warehouse Supervisor and Purchasing regarding equipment defects/recalls in the field 
• Supervises the delivery and pick-up of HME, mediation, supplies and oxygen 
• Supervises personnel to correctly load deliveries onto trucks in a timely manner 
• Efficiently coordinates technician’s delivery routes daily 
• Prioritizes same day deliveries for completion according to patient need 
• Efficiently coordinates the pick-up of rental equipment, oxygen tanks 
• Inspects off-loads for proper handling of rental equipment and per Policies and Procedures 
• Assists/supervises in the repair and preventive maintenance of rental equipment in the field 
• Inspects vehicles in accordance with State and Federal regulations and accrediting body standards 
• Supervises the inventory control of vehicle emergency supplies and equipment 
• Arranges for vehicle preventive maintenance and repairs 
• Keep vehicle maintenance board up to date 
• Uses appropriate protective barriers as necessary and outlined in Policies and Procedures 
• Accepts other duties as assigned; delivery of medical supplies and equipment to our clients' homes. Pick-up of equipment in accordance with all State and Federal regulations and accrediting body standards 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to walk; use hands to handle or feel; and reach with hands and arms. Requires the ability to lift files, open filing cabinets and bend or stand as necessary. This position requires the ability to occasionally lift office products and supplies, of 25 pounds or more.

Benefits & Perks

• Comprehensive Medical, Dental, and Vision Package
• 401(k) Plan with Company Match
• Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
• Life Insurance: Standard coverage with optional enhancements
• Employee Assistance Program: Free counseling and coaching sessions
• Emotional Well-being and Work-Life Balance Resources
• Short & Long-Term Disability: Company-paid with optional supplements
• Accidental Death and Dismemberment Insurance
• FSA and HSA: Manage healthcare expenses
• Commuter Spending Programs
• Volunteer and Engagement Opportunities
• Employee Referral Bonuses
• Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans

Equal Employment Opportunity 

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.