Lead E-bike Mechanic

WHIZZ, a leading provider of cutting-edge transportation solutions for delivery riders, is currently seeking an experienced Lead eBike Mechanic to join our dynamic team in Chicago. As a Lead eBike Mechanic at WHIZZ, you will be responsible for the team, assembly, maintenance, and repair of our eBike fleet. This is a full-time position that requires on-site work at our Chicago location.

Responsibilities:

• Bike Maintenance & Repairs
• Perform routine maintenance, diagnostics, and repair of e-bikes to ensure optimal performance. Troubleshoot and resolve mechanical and electrical issues on all bike models.
• Inspect and repair REPO bikes and Returned Bikes within the required timeframes:
• REPO bikes — inspected and repaired within internal service targets.
• Returned Bikes — inspected and repaired within 6 days, with a work order created for each.
• Assemble, inspect, and prepare new bikes for customer delivery.
• Ensure all repairs are logged via official work orders in the system.

• Team Coordination & Supervision
• Train and onboard new mechanics, ensuring they follow all operational protocols.
• Supervise day-to-day activities in the workshop, keeping the team focused and productive.
• Monitor mechanic attendance, and coordinate with HR to report call-outs, tardies, and break compliance (clock-in/clock-out).
• Motivate team members and provide guidance as needed.

• Workshop Organization & Inventory
• Ensure all work areas are kept clean, organized, and safe.
• Oversee weekly parts fulfillment — ensure all received parts are properly sorted and stored.
• Conduct a monthly inventory count of all parts and supplies, addressing any discrepancies.

• Customer Service & Communication
• Greet and assist customers in a professional, friendly manner, whether in person, by phone, or via email.
• Explain e-bike features, safety protocols, and maintenance guidelines to customers.
• Manage bookings, service updates, and repairs in the system.
• Process payments and handle basic administrative tasks related to customer service.

Benefits

Paid Time Off: Recharge and relax with vacation, sick leave, and public holidays.

Commute on Us: Make your daily journey smoother and cost-effective.

Performance-Based Bonuses: Enjoy additional bonuses tied to your outstanding performance.

Flexible 8-hour Shifts: Balance work and life seamlessly.

Competitive Salary: $23-$25/h

• At least 2 years of experience as an eBike Mechanic or Bicycle Mechanic

• Strong knowledge of eBike assembly, maintenance, and repair
• Ability to lift heavy objects and stand for extended periods
• Excellent communication skills and attention to detail
• Problem-solving abilities and good diagnostic skills
• Availability to work full-time hours on-site in Chicago

Paid Time Off: Recharge and relax with vacation, sick leave, and public holidays.

Performance-Based Bonuses: Enjoy additional bonuses tied to your outstanding performance.

Flexible 8-hour Shifts: Balance work and life seamlessly.

Competitive Salary: $23-$25/h