Lead Field Service Technician- Security

Leads successful on-site installation, servicing and repair processes of complex equipment and systems without direct supervision. You will follow detailed work instructions and amend any outdated or incorrect instructions with help of Engineering teams. You will make improvements to training guides and documentation. You will lead continuous improvement initiatives in the field to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will train the customer on proper usage, troubleshooting, and basic repair procedures for complex equipment.

Key Responsibilities

• Inspect for Quality
• Install or Repair Work Orders
• Provide Customer Support
• Mentor and Train Jr. Field Service Representatives

YOU MUST HAVE

• High School Diploma or equivalent
• Minimum of 5 years of proven experience in field service engineering, with a focus on access control, security, CCTV, and advanced networking.
• Minimum of 3 years experience in driving process improvements and implementing best practices.
• Must pass background for client site (Military Base)

WE VALUE

• Strong problem-solving and decision-making abilities.
• Strong technical knowledge and expertise in relevant technologies.
• Strong leadership and mentoring skills.
• Ability to work independently and make sound decisions.
• Continuous learning mindset and willingness to stay updated with industry advancements.
• Experience in controls, automation, graphics and integrated systems.