Lead Food and Beverage Attendant

Overview of Responsibilities -

Casino Food Service is a place where everyone works hard to be the very best by being the friendliest and cleanest Casino Food Court in the United States. This is not an easy job, but it is very rewarding to serve the public. We offer opportunities for career advancement for managers who can lead a team of people that consistently deliver “Wow” service.

Essential Job Duties - 

• Provide ongoing training to the attendants/cooks on the technical and service aspects of the position


• Ensure departmental goals are communicated, understood and met by attendants/cooks


• Ensure every Guest is thanked for their business and invited to return by the attendants assisting them


• Counsel attendants/cooks on work related concerns and issues to ensure satisfaction and productivity are maintained at a high standard, enlisting the assistance of management as needed


• Provide production direction to attendants/cooks in a clear and concise way, encourage ideas on improving productivity and efficiency


• Set an example for attendants/cooks by working hard to implement shift plan and ensure swift and smooth production


• Identify and resolve bottlenecks in food preparation to increase speed of service


• Demonstrate patience and a positive attitude with attendants/cooks while delegating tasks and giving instructions


• Work with attendants/cooks to act on Guest feedback and resolve Guest complaints in a timely, friendly and professional manner


• Direct attendants/cooks to take pride in the details of delivering the “Wow” Guest service


• Set challenging goals for self and attendants/cooks during shift and ensure accountability


• Directs attendants/cooks to do what it takes to maintain equipment cleanliness and sanitation standards


• Takes initiative to immediately report violations of safety, sanitation or security policies to management and perform short-term solutions


• Complete checklists and procedures for cash reporting, inventory control, and scheduling during shift


• Helps to remove performance barriers and provide resources for venue to perform well


• Act as a supervisor on duty when supervisor is not present. Perform comps and voids as needed in compliance with departmental regulations; address any guest service issues ensuring the highest level of guest service is achieved.


• Complete additional duties as required

Qualifications - 

1. Associate’s degree preferred. Minimum of 5 years food service experience with at least one year in a supervisory capacity.


2. Strong communication skill both verbally and through written communications


3. Excellent organizational & planning skills


4. Ability to work all shifts, weekends/holidays to perform duties


5. Ability to lift up to 65 pounds.


6. Ability to stand, walk, and communicate to departmental staff in a professional and clear manner


7. Full knowledge of all relevant federal, state and local regulations and sanitation standards