LEAD - FRESH MEXICAN GRILL

Description

POSITION SUMMARY: The Lead position in our quick service restaurant is a dynamic role that combines operational excellence, guest satisfaction, and leadership responsibilities. This individual will perform the essential duties of a cashier while ensuring the smooth functioning of restaurant operations.

Key Responsibilities:

• Cashiering Duties:
• Accurately process guest orders, handle payments, and manage cash registers.
• Provide prompt, friendly, and efficient service to all guests.
• Address guest inquiries about menu items and promotions.

• Inventory Management:
• Monitor and maintain adequate inventory levels for daily operations.
• Conduct regular stock checks to prevent shortages or overstocking.
• Coordinate with suppliers and management to reorder items as needed.

• Stocking and Area Maintenance:
• Ensure that all areas, including food preparation and serving stations, are stocked and organized.
• Maintain cleanliness and functionality of storage and service areas.

• Monitoring and Preparing Prep Lists:
• Monitor daily business demands and adjust preparation lists accordingly.
• Assist in preparing items on the prep list to meet operational needs.
• Verify completion of prep tasks to meet operational needs.

• Guest Relations:
• Handle guest complaints in a professional and empathetic manner, ensuring swift resolution.
• Monitor guest satisfaction and provide feedback to improve services.

• Health and Safety Compliance:
• Ensure that all health and safety standards are met in accordance with company and regulatory requirements.
• Conduct routine checks to verify adherence to food safety protocols.

• Leadership and Team Support:
• Serve as a role model for team members, fostering a culture of accountability and excellence.
• Provide guidance and support to staff as needed, including training and mentorship.
• Assist management with daily operations and report on key metrics.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements

Required:

• Prior experience in a quick service or food service environment.
• Strong organizational skills and attention to detail.
• Excellent interpersonal and communication skills.
• Knowledge of health and safety regulations in food service.
• Ability to multitask and thrive in a fast-paced environment.

This position is vital to the overall success of our restaurant, ensuring that both our team and guests have a positive experience. The ideal candidate will bring enthusiasm, reliability, and a commitment to maintaining high operational standards.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Food Handler’s Card
• Alcohol Awareness Card

WORK SCHEDULE/HOURS:

• Varies

Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.