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Lead Front Desk

icon building Company : Us Foot And Ankle Specialists Careers
icon briefcase Job Type : Full Time
icon geo-alt 8430 Cooper Creek Boulevard, United States

Job Description - Lead Front Desk

The Medical Front Desk Lead provides essential support and administrative services to the office, physicians, and patients in a fast-paced clinical environment. This role primarily focuses on supervising front desk team members to ensure smooth operations, excellent patient service, and consistent guest satisfaction. 

  

Essential Functions/Responsibilities (other duties may be assigned): 



  • Train new front desk staff and ensure consistent training on updated procedures 

  • Assist in interviewing and onboarding new Front Desk team members 

  • Manage front desk staffing to ensure adequate coverage 

  • Oversee office supply inventory; delegate or perform ordering as needed 

  • Support annual performance evaluations for Front Desk staff 

  • Maintain cleanliness and functionality of the front desk area 

  • Greet and assist patients upon arrival; answer questions and address concerns 

  • Schedule appointments and manage multiple physician calendars 

  • Register new patients and update existing demographic and insurance information 

  • Support patient flow by notifying providers of arrivals and managing delays 

  • Maintain and update patient records, including data entry, faxing, and scanning 

  • Collect payments (copays, deductibles, coinsurance, balances) and sell OTC items 

  • Verify insurance eligibility and referrals for upcoming appointments 

  • Maintain records for orthotics received and coordinate follow-up appointments 

  • Prepare daily reports, deposit slips, and upload documentation to shared files 

  • Ensure accounts receivable/payable changes are updated accurately in records 

  • Maintain office inventory and equipment; coordinate service and repairs 



 

Required Skills and Experience: 



  • 1–3 years of lead administrative support experience in a medical setting 

  • Strong knowledge of health insurance, pre-authorizations, insurance verification, medical terminology, CPT codes, and ICD-9 codes 

  • Excellent customer service and communication skills 

  • Ability to work in a fast-paced, high-demand environment 

  • Team-oriented with flexibility and a willingness to learn 

  • Proven ability to multi-task, work under pressure, and maintain attention to detail 

  • Must uphold HIPAA compliance at all times 

  • Exercise sound judgment and discretion 

  • Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems   

  • Ability to establish and maintain effective relationships with patients, staff, and the public 

  • High School Diploma or GED equivalent  

  • Frequent travel between office locations may be necessary 



 
Benefits Offered: 

 


  • Health Insurance (Single & Family plans available) 

  • Life Insurance 

  • Disability Insurance 

  • 401(k) Plan with Company Match 

  • Employee Discount Program 

  • Paid Time Off (PTO) 

  • Paid Holidays 



 

Physical Requirements: 

The physical demands described here represent those required to perform essential job functions. Reasonable accommodation may be made for individuals with disabilities. While performing this role, the employee must regularly: 



  • Sit, talk, hear, and use hands to write, type, or operate office equipment 

  • Occasionally reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, and smell 

  • Perform repetitive motions, including reaching overhead and typing 

  • Lift up to 50 pounds occasionally and carry objects weighing up to 25 pounds 

  • Maintain peripheral vision, depth perception, and focus adjustments 


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