Lead Front Desk

Our Fort Wayne Coldwater office is looking for a dedicated, outgoing candidate to join their team as a full-time Lead Front Desk Receptionist!

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About the Company

Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day. Familia Dental is a big believer in internal growth, making it a great company to turn a job into a career.

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Job Purpose

To check in patients, verify insurance eligibility, confirm and/or reschedule appointments as needed, and collect payments for services provided effectively and efficiently. The Lead Dental Receptionist also supervises, and trains subordinate dental receptionists.

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Responsibilities:

• Greet and check in patients
• Answering the phone and scheduling appointments
• Maintain patient accounts and records 
• Knowing and understanding insurance plan rules and protocols and able to follow them
• Having patience and ability to be sensitive to patient emotions
• Ability to listen to patients and other healthcare workers and follow directions from a Dentist or supervisor.
• Verify patient's insurance  
• Insure all record keeping requirements are fully and accurately completed
• Submit claims to insurance companies  
• Notify Office Manager of equipment trouble or general safety concerns
• Attend and participate in morning huddles, chart reviews and regular office meetings..
• Follow company policy and procedures
• Understand and follow HIPAA regulations, state and Federal OSHA laws and safety standards and maintain confidentiality.
• Other tasks as assigned.

Qualifications/ Skill Sets

• Excellent customer/patient service and verbal communication skills.
• Ability to read, write, speak and understand information and effectively present information one-on-one with patients.
• Ability to apply common sense understanding to carry out details written or verbally instructed.
• Basic computer knowledge
• Experience with dental management software experience is preferred
• Ability to work in fast paced, patient-focused environment.
• Organizational skills and Detail oriented
• Interpersonal and Listening skills
• Requires excellent customer service skills.
• Previous dental office experience preferred but not required.

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Benefits offered

• Health, Dental and Vision Insurance
• 401(k) Retirement Plan
• Paid Holidays & Time Off
• Access to Financial Advisors
• Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Voluntary Short-Term & Long-Term Disability
• On demand Pay > Receive a portion of your check before payday!

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Availability / Schedule:

Working hours between: M-F, 8:30 AM - 6:30 PM and Sat, 8:30 AM - 4:30 PM

• 4+ days a week, 30-40 hours per week
• available to work Saturdays, when needed
• Full shifts (8-10 hours)