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Who We Are
With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
Action Property Management, the leader in community management, is seeking a full-time Lead Front Desk Associate to join our team at our luxury association, Yerba Buena Island, located in San Francisco.
Job Responsibilities:
- Answer telephones or address people who enter the lobby or approach the Front Desk to politely answer questions, provide information, and assist in accordance with rules, regulations and policies; receive and respond to resident complaints in accordance with established procedures and policies or as appropriate; assist residents with issues or problems that do not require direct management involvement.
- Monitor activity in the Lobby and, when necessary, coordinate on-site personnel to address residents’ and guests’ needs; utilize the Master Phone Directory to contact residents to announce guests and deliveries.
- Assist residents with room reservation requests for the Association’s common area rooms; coordinate with maintenance and janitorial staff for the scheduling of meeting room setup and breakdown before and after resident use; inspect rooms for damage or misuse before and after each use.
- Note accurately any issues or information throughout the work shift in the Daily Activity Report; read the pass-on log and read any e-mails for information pertinent to Lobby Hosts; communicate effectively with co-workers to assure a smooth transition of shifts.
- Provide basic concierge services including restaurant reservations, taxi reservations, directions, and restaurant referrals; maintain resource book/inventory of local services and referrals for resident and guest use; inform residents and guests of activities, events, and services that may be of use or interest.
- Utilize the Onsite Portal to track and retain resident information including asset logs, parcel logs, key logs, guest sign-in, and amenity reservations.
- Coordinate deliveries to and from units; follow established procedures to have the resident receive their parcel; document the acceptance of parcels or other deliveries, both incoming and outgoing, by updating the package log in the Onsite Portal; notify the resident when a parcel has been accepted on their behalf.
- Operate Jenark and other property management software to update unit records, owner information, and other resident and association records.
- Document reports of disturbances that occur; evaluate the situation and contact the proper authority (i.e. Police, Fire Department, Management) to resolve the problem.
- Coordinate moves in accordance with the Association’s approved hours; assure that Common Areas are adequately protected.
- Properly operate the Elevator Control System so that guests, contractors and other visitors are sent to the proper floor.
- Document the issuance of unit keys.
- Utilize and implement the Front Desk Procedures Manual.
- Periodically observe building activity as captured by surveillance cameras and perimeter patrols; report suspicious or abnormal activities to Action staff and management, building security, or Law Enforcement, as appropriate; prepare detailed documentation of incidents according to established procedures.
- Report complaints, reports of nuisance, and non-compliance issues to Management; if applicable, respond to the issue and politely call to the attention of the offending party the complaint or non-compliance issue and request that it be resolved as quickly and practicable as possible; document details of the incident as appropriate.
- Distribute, log, and program fobs, transponders, and clickers for residents as directed by Management; log and distribute keys, parking passes, packages, and lock box access.
- Prepare a variety of documents, including resident/guest/vendor passes, letters, reports, refunds, meeting notices, and memos; complete a variety of forms; perform administrative duties as assigned.
- Understand and implement Emergency Procedures when required; understand and coordinate appropriate communications with residents and emergency personnel in the event of a fire alarm, fire, flooding, earthquake, or other emergency event.
- Perform other related Front Desk tasks and duties as assigned by management.
- Review post orders from the night(s) prior.
- Address operational concerns from the other front desk staff members.
- Provide operations and staffing recommendations to Management.
Qualifications / Requirements:
- Must be over 18 years of age and successfully pass a pre-employment background check and drug screening
- High School Diploma or GED Equivalent
- Polished and professional appearance and demeanor
- Upbeat and positive team player attitude
- Strong judgment and solutions-oriented
- Proactive customer service approach
- Ability to work independently in the absence of direct supervision
- Ability to communicate clearly and concisely in both oral and written communication
- Ability to understand and properly interpret and apply the Association’s governing documents, rules, policies, and procedures
- Ability to interact professionally and humbly with all residents, guests, and contractors
- Ability to exercise good judgment, take appropriate initiative, demonstrate flexibility, and respond quickly to changing situations and business needs
- Ability to operate Microsoft Office Word and Excel and Microsoft Outlook
- Ability to learn and proficiently operate Action’s property management software applications
Why Join Action?
- Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor
- Comprehensive health benefits and paid time off package for qualifying employees
- On-going hospitality and property management training
- Opportunities for career growth and advancement
- Values driven company culture promoting team work and excellence
Team Member Perks:
$29 - $31 an hour
Compensation: $29.00- $31.00 Per Hour + Commuter Benefit
Schedule: Thursday- Saturday 6:00 AM- 2:30 PM, Sunday & Monday 2:00 PM- 10:30 PM
Why You'll Love Working at Action
At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.
Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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