Lead Generation Rep

Description

About M&D

For the past 80 years, M&D has led the aftermarket in remanufacturing innovation to address

technological advancements and changing customer needs. In the past few decades, we have expanded beyond our remanufacturing roots to develop close (and sometimes exclusive) partnerships with theworld’s leading OEMs and manufacturers.

Those partnerships with key suppliers like Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, BorgWarner, Delphi, Yanmar, Mitsubishi, Denso and others have been critical in honing our remanufacturing capabilities and expanding our parts offering to include new, no core options in fuel injectors and fuel pumps, diesel engine cylinder heads, blocks, crankshafts and connecting rods. M&D also stocks a complete assortment of turbos (new and remanufactured), inframe overhaul kits, filtration and aftertreatment parts including DPFs, DOCs, EGRs, sensors and other engine parts.

Our strong remanufacturing roots combined with our 41 branch locations, a nationwide outside sales team of 25 and our close OEM & Manufacturer partnerships make us unique in the industry – no one understands diesel engine failure analysis and parts better than M&D. WE FUEL UPTIME.

Position Summary

The Lead Generation Representative is to assist in achieving the company’s strategic objective by following and innovating systems and processes.

Essential Duties and Responsibilities:

• Place outgoing calls to customers and prospects.
• Generate trust and interest in HHP’s unique selling points.
• Continually qualify prospects and influence through effective scripts and unique selling propositions.
• Generate and funnel high-potential leads directly to a designated Level 3 Sales Representative.
• Contact inactive customers to re-engage and reconvert.
• Conduct follow-up calls with customers and direct prospect inquiries as needed.
• Meet weekly with assigned Level 3 Sales Representatives to review issues, develop solutions, update scripts, and generate new lead ideas.
• Record call findings, schedule future calls, and update information in NetSuite.
• Document weekly problem logs and escalate issues to management using work variance tools.
• Complete weekly Toggl reports and provide KPIs as requested by management.
• Attend weekly general management meetings and daily check-ins.
• Review and respond to company emails on a daily basis.
• Complete special project tasks that advance HHP marketing and sales efforts.

Requirements

Minimum Qualifications (Knowledge, Skills, and Abilities):

• Highest attention to detail and willingness to provide support at all levels to get the job done.
• Ability to meet deadlines in a fast-paced environment.
• Excellent written and oral communication, and interpersonal skills.
• Basic computer skills
• Experience using Microsoft Office suite
• High school diploma or equivalent
• Successful completion of pre-employment background and drug screening.
• Fosters good coworker citizenship and contributes to a positive work environment.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Prolonged periods of sitting at a desk, working on a computer.
• Ability to lift and carry up to 15 lbs.
• Office environment that includes continuous noise throughout shift
• Ablility to communicate clearly to customers by phone

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.