Lead Hospitality Associate

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

We are seeking an experienced and polished working Lead Hospitality Associate to join a high-profile corporate environment in San Francisco. This individual will play a critical leadership role in delivering a premier workplace and guest experience while overseeing daily hospitality operations and supporting corporate events. The ideal candidate is a hands-on hospitality professional with a strong client-service mindset, leadership experience, and the ability to provide exceptional white-glove service in a fast-paced corporate setting.

• Position: Experience Lead Hospitality Associate
• Location: San Francisco, CA 94104
• Shift: Monday – Friday | 8:00 AM – 5:00 PM (overtime opportunities)
• Payrate: $36.00 per hour . Benefits Full benefits eligibility after 60 days, 9 days of sick time, 10 days accrued vacation, tuition reimbursement eligibility after 1 year

Key Responsibilities

Hospitality & Workplace Experience
• Deliver a superior client and guest experience with a hospitality-first approach
• Greet guests professionally and coordinate meeting room and workspace logistics
• Conduct routine floor inspections to ensure the office environment remains polished and fully operational
• Respond promptly and professionally to client requests, concerns, and service needs
• Partner with Facilities, IT, Catering, and Meeting Support teams to ensure seamless daily operations

Corporate Events & Meeting Support
• Coordinate and oversee corporate meetings, conferences, and special events
• Run daily setup reports, create weekly event sheets, and track room usage
• Confirm meeting requirements with clients prior to events and provide day-of support
• Ensure meeting rooms are properly prepared, stocked, and presented to company standards
• Coordinate catering and event logistics with internal teams and executive assistants

Reception & Client Services Support
• Support visitor management processes and issue guest badges as needed
• Coordinate with lobby and security teams to ensure smooth guest arrival experiences
• Answer incoming calls and assist with urgent workplace requests professionally and efficiently

Leadership & Team Oversight
• Lead and support a small hospitality team of 3–5 associates
• Promote accountability, professionalism, and service excellence among team members
• Assist with onboarding, training, and ongoing development of hospitality staff
• Communicate effectively with leadership and provide operational updates as needed

Qualifications
• 2–3+ years of hospitality leadership experience required
• Prior experience managing a small team in a corporate hospitality or hotel environment preferred
• Experience supporting corporate events and executive-level clientele required
• Hotel and Food & Beverage experience strongly preferred
• Strong proficiency with Microsoft Office and workplace technology
• Excellent communication, organization, and problem-solving skills
• Professional demeanor with the ability to thrive in a fast-paced environment
• Ability to handle confidential and sensitive information with discretion

Core Competencies
• White-glove customer service mentality
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize effectively
• Professional communication and interpersonal skills
• Adaptability, accountability, and sound decision-making

Education
• High school diploma or equivalent required
• College degree preferred

Work Environment & Physical Requirements
• Primarily office-based environment with regular standing, walking, and computer use
• Ability to lift light office or event materials when needed
• Frequent communication and interaction with clients, guests, and internal teams required.

Opensity Solutions, provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

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Opensity is an Equal Opportunity Employer. 

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. 

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. 

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.