Lead Host/Hostess

Where you'll work

The Ritz-Carlton Charlotte stands as a modern crown jewel in the Queen City and where sophistication meets a legacy of innovation.  Just as prospectors once arrived in the Carolinas chasing the promise of gold, today’s guests are drawn to this refined urban retreat in pursuit of something equally rare: effortless luxury, personalized service and moments that feel like true precious finds.

At the Ritz-Carlton Charlotte, retreat reveals itself in thoughtfully curated moments - from a serene penthouse spa, to a refined Golden Hour each evening at our lobby’s Treasure Chest bar.  Culinary experiences shine under the partnership of Michael Mina, along with vibrant dining concepts from Stephen and Ayesha Curry.  This is the story of the Carolina Gold Rush reimagined into a stay that truly sparkles.

Bourbon Steak by Michelin-starred, award-winning chef Michael Mina is a modern American steakhouse renowned for its exceptional culinary craftsmanship, premium cuts of beef, fresh seafood, and signature hospitality.  Combining refined dining with a warm and approachable atmosphere, Bourbon Steak delivers a memorable guest experience through meticulous attention to detail, innovative cuisine, and personalized service. Through a commitment to quality, teamwork, and culinary innovation, Bourbon Steak sets the standard for luxury dining and unforgettable restaurant experiences.

Who you are

As a Lead Host/Hostess, you will set the tone for an exceptional dining experience, ensuring every guest feels genuinely welcomed, recognized, and valued from arrival through departure. 

What you'll do

• Manage guest reservations, including booking, confirming, and modifying details, to support accurate planning and a seamless guest arrival experience.

• Coordinate table assignments, seating flow, and accommodations for VIPs, large parties, and guests with special needs.

• Maintain dining room readiness by ensuring tables, guest amenities, and service areas meet presentation standards.

• Monitor restaurant activity and guest satisfaction to support smooth operations and exceptional service.

• Partner with restaurant leadership and team members to anticipate needs and enhance the guest experience.

• Assist with onboarding, training, scheduling, and developing team members to support operational success.

What's expected of you

• Deliver warm, personalized hospitality and uphold service standards in every guest interaction.

• Communicate professionally and support a respectful, service-focused work environment.

• Foster a collaborative, team-oriented culture and build positive working relationships.

• Maintain a professional appearance, protect company assets, and safeguard confidential information.

• Follow all company, safety, sanitation, and security policies and procedures.

• Report maintenance concerns, accidents, injuries, and unsafe conditions promptly.

• Participate in required training and consistently uphold established operational standards.

Physical Requirements

• Stand, sit, or walk for an extended period of time.

• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

• Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent

Related Work Experience: At least 1 year of related work experience

Supervisory Experience: No supervisory experience

License or Certification: None