Lead Housekeeping Attendant

Description

Location:

Royal Oaks Retirement Community

10015 W. Royal Oak Road

Sun City, AZ 85351

Cross streets are 99th and Grand Avenue

Position Summary: 

Under the direct supervision of the Environmental Services Manager and Supervisor, is responsible for a wide range of duties, such as training attendants, serving alongside staff, and the daily operations of the housekeeping services to ensure offices, homes and other specified areas are kept in a clean condition to ensure compliance with state health and safety regulations.  

Brief Overview of Major Duties (please see below for full job description):

• Cleans garden and assisted living homes, apartments, rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and other work areas so that health standards are met.
• Empties wastebaskets and transports other trash and infectious waste to designated disposal areas.
• Sweeps, scrubs, and polishes floors using brooms and mops.
• Dusts and polishes furniture and equipment.
• Keeps storage areas and carts well stocked, clean, and organized.
• Replenishes supplies such as toilet tissue, paper towels, and hand cleaners/soap.
• Sorts clothing and other articles, loads washing machines, and irons and folds dried items.
• Washes windows, walls, ceilings, and woodwork, waxing and polishing as needed.
• Daily scheduling of work assignments for staff, ensuring compliance with set guidelines. Work with EVS Coordinator. 
• Ensure cleaning responsibilities are met to include all areas from ceiling to floor.
• Ensure that resident cleaning schedules are completed by the Attendants on time. 
• Inspects the cleanliness of residents homes, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and other work areas so that health standards are met on a daily, weekly, monthly, and yearly basis. 
• Documents inspection form to hold Attendants accountable and uses these as recognition or re-training tools
• Train and instructs all Attendants on cleaning processes, chemical use, safety precautions. Advise Attendants on how to keep carts clean, supplies stocked and supply closets clean and tidy at all times.
• Reports damage, equipment issues or areas that need further attention to the appropriate department via Worxhub software system.
• Report staff concerns and supply order requests to Manager and Supervisor as needed. 
• Responsible for distribution of housekeeping supplies and equipment. Orders and stocks various supplies for the Attendants as needed.
• Assists the Manger or Supervisor in inventory management
• Observes precautions required to protect the residents’ property, and reports damage, theft, and found articles to supervisor.
• Monitor and respond to incoming radio calls and dispatch Attendants when necessary. 
• May need to operate/drive a golf cart for the purpose of transporting supplies around campus as needed. This may also include transporting employees when needed. 
• Perform other duties as assigned.

Supervisory Responsibility:

• None

Hiring Process:

• Pre-employment Drug Screening
• Criminal Background Check
• Adult Protective Services (APS) Registry Check
• Fingerprint Clearance Card (we can assist)
• Employment Verification
• TB Testing
• Royal Oaks is a Drug Free Workplace. Royal Oaks conducts pre-employment, random and reasonable suspicion drug testing in accordance with its drug-free workplace policy. Royal Oaks' general hiring policy does not discriminate against registered medical marijuana cardholders. However, in accordance with A.R.S. 23-493.06 Royal Oaks may decline to employ or to continue to employ persons in safety-sensitive positions based on the results of drug testing.
• Royal Oaks does not discriminate in hiring or employment against holders of Arizona's Medical Marijuana card, although we do prohibit marijuana use on premise.   Although Arizona has legalized recreational marijuana use as well as medical use, the law creates no employment protections for applicants or employees who are recreational marijuana users.  Royal Oaks will require a drug screen for all applicants who accept a job offer and may decline those applicants who are positive for marijuana without a Medical Marijuana card.  Royal Oaks will continue to prohibit all employees from using, selling, possessing, or being impaired by marijuana in the workplace and while on duty.

Incredible Benefits Starting from Day One!

• Get Benefits Fast – Your benefits start the first day after the month you're hired! (Full-time only)
• Employee Assistance Program (EAP) – Unlimited access to mental health support, legal counseling, financial coaching, and more through Talkspace and other resources.
• Choice of Two Affordable Medical Plans – Starting as low as $66/month for employee-only coverage (Full-time only). 
• On-Campus Medical Providers – Convenient healthcare options right at your workplace.
• Six Annual Paid Holidays – Enjoy time off to recharge with paid holidays throughout the year.
• Generous Paid Time Off (PTO) – Start accruing PTO from day one, with up to 3 weeks in your first year (Full-time only).
• Cash in Unused PTO Hours – Convert unused PTO into cash (limits and details apply).
• Volunteer Time Off (VTO) – Get 4 hours of paid VTO annually to give back to your community, without using your PTO.
• Referral Bonus – Earn up to $600 for each friend you refer who gets hired – and there’s no limit to how many people you can refer!
• Scholarship Program – Receive up to $5,000 annually in tuition reimbursement to support your educational goals.
• Career Growth Opportunities – We promote from within! Last year, we proudly promoted over 30 employees.
• FREE Fitness Center Access – Stay healthy with on-site gym facilities or enjoy gym reimbursement up to $200 annually.
• Annual Shoe Reimbursement – Get up to $40 annually for work shoes to keep you comfortable and stylish.
• Uniform & Reimbursement – Uniforms provided or reimbursed for many positions.
• Covered Parking – Convenient parking at no extra cost.
• Employee Meal Discount – Enjoy 20% off meals while at work.
• Free Starbucks Coffee – Fuel up with free Starbucks coffee anytime!
• Exclusive Employee Discount Program – Save big on travel, electronics, entertainment, and more!
• Snacks in the Office – Because we know everyone loves a good snack!
• Retirement Plan with Matching – Save for the future with a retirement plan offering 4%-10% matching contributions.

Royal Oaks Awards:

2024 Senior Care's Best Places to Work from WeCare Connect
2022 ICAA NuStep Beacon Award / Top 25 'Best in Wellness' Senior Living Communities in North America-2021 National Association of Home Builders (NAHB), GOLD AWARD - Category 55+ Design Awards / Best Service Enriched Community on the Boards Inspirata Pointe at Royal Oaks

Requirements

Required Skills/Abilities:

Has knowledge of custodial, housekeeping, laundry operations, and floor care.

Has ability to read, understand, follow and enforce safety procedures.

Is organized, able to multi-task, think creatively and adapt to different situations.

Preferably has knowledge on using iPad. Training will be provided.

Must be able to complete training on computer and/or other devices.

Maintain competency in the position and knowledge of trade/industry advances and new technologies.

Must be able to effectively communicate in English with all levels of staff, residents, and guests. 

Education and Experience:

Preferably has a high school diploma or GED equivalent.

Must have lead custodial or housekeeping experience.

Licenses and Certifications:

Has current and valid Fingerprint clearance card or can apply for one within 20 days of hire.

If the above driving duties apply, has current, valid driver’s license. Driving record must meet the criteria set forth by Royal Oaks’ insurance carrier. 

Physical Requirements:

Is able to carry/lift/push/pull up to 25 pounds. 

May need to operate a fire extinguisher.

Is able to assist in evacuation procedures. 

See additional Physical/Cognitive Requirements & Work Environment information below.

Position Summary: 

Under the direct supervision of the Environmental Services Manager and Supervisor, is responsible for a wide range of duties, such as training attendants, serving alongside staff, and the daily operations of the housekeeping services to ensure offices, homes and other specified areas are kept in a clean condition to ensure compliance with state health and safety regulations.  

Major Duties and Responsibilities:

Daily scheduling of work assignments for staff, ensuring compliance with set guidelines. Work with EVS Coordinator. 

Ensure cleaning responsibilities are met to include all areas from ceiling to floor.

Ensure that resident cleaning schedules are completed by the Attendants on time. 

Inspects the cleanliness of residents homes, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and other work areas so that health standards are met on a daily, weekly, monthly, and yearly basis. 

Documents inspection form to hold Attendants accountable and uses these as recognition or re-training tools

Train and instructs all Attendants on cleaning processes, chemical use, safety precautions. Advise Attendants on how to keep carts clean, supplies stocked and supply closets clean and tidy at all times.

Reports damage, equipment issues or areas that need further attention to the appropriate department via Worxhub software system.

Report staff concerns and supply order requests to Manager and Supervisor as needed. 

Responsible for distribution of housekeeping supplies and equipment. Orders and stocks various supplies for the Attendants as needed.

Assists the Manger or Supervisor in inventory management

Observes precautions required to protect the residents’ property, and reports damage, theft, and found articles to supervisor.

Cleans garden and assisted living homes, apartments, rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and other work areas so that health standards are met.

Empties wastebaskets and transports other trash and infectious waste to designated disposal areas.

Sweeps, scrubs, and polishes floors using brooms and mops.

Dusts and polishes furniture and equipment.

Keeps storage areas and carts well stocked, clean, and organized.

Replenishes supplies such as toilet tissue, paper towels, and hand cleaners/soap.

Sorts clothing and other articles, loads washing machines, and irons and folds dried items.

Washes windows, walls, ceilings, and woodwork, waxing and polishing as needed.

Monitor and respond to incoming radio calls and dispatch Attendants when necessary. 

May need to operate/drive a golf cart for the purpose of transporting supplies around campus as needed. This may also include transporting employees when needed. 

Full understanding of residents’ rights, including the right to be free of restraints and free of abuse. Is responsible for promptly reporting to the Director of Health and Residential Services or President/CEO incidents or evidence of resident abuse or a violation of residents’ rights. 

Protects and promotes resident rights, including confidentially, privacy, dignity, and freedom from abuse. 

Maintains the comfort, privacy, confidentiality and dignity of each resident in the delivery of services. Interacts with residents in a manner that displays warmth and promotes a caring environment. 

Maintains confidentiality for residents to meet HIPAA guidelines. 

Ensures organizational and departmental policies, procedures, and guidelines, as well as federal, state, and local regulations are met and followed.

Assists in maintaining a safe, neat, and clean environment. Reports all deficiencies to the appropriate person, such as equipment problems, need for repair or special needs of residents.

Performs all job responsibilities in accordance with prescribed safety and infection control procedures without causing harm or risk to self, others or property.

Has ability to read, understand, follow and enforce safety procedures.

Attends and participates in training activities, meetings, and seminars as required. 

Exhibits qualities of a team player, interacts courteously and appropriately, maintains a positive attitude. Addresses problems and conflicts in a professional and respectful manner. 

Demonstrates excellent customer service etiquette with all levels of staff residents, and guests.

Perform other duties as assigned.

Supervisory Responsibility:

None

Required Skills and Abilities:

Has knowledge of custodial, housekeeping, laundry operations, and floor care.

Has ability to read, understand, follow and enforce safety procedures.

Is organized, able to multi-task, think creatively and adapt to different situations.

Preferably has knowledge on using iPad. Training will be provided.

Must be able to complete training on computer and/or other devices.

Maintain competency in the position and knowledge of trade/industry advances and new technologies.

Must be able to effectively communicate in English with all levels of staff, residents, and guests. 

Education and Experience:

Preferably has a high school diploma or GED equivalent.

Must have lead custodial or housekeeping experience.

Licenses and Certifications:

Has current and valid Fingerprint clearance card or can apply for one within 20 days of hire.

If the above driving duties apply, has current, valid driver’s license. Driving record must meet the criteria set forth by Royal Oaks’ insurance carrier. 

Physical Requirements:

Is able to carry/lift/push/pull up to 25 pounds. 

May need to operate a fire extinguisher.

Is able to assist in evacuation procedures. 

See additional Physical/Cognitive Requirements & Work Environment information below.

Essential Function – This is an essential function of the position. An essential function is defined as a function that must be performed by the incumbent to achieve desire or required outcomes. 

Constantly – 6 to 8 hours per day

Frequently – 3 to 6 hours per day

Occasionally – up to 3 hours per day

Rarely – less than 3 hours per day

Essential Functions:

Physical: climbing to include legs and arms, kneeling, lifting/moving, carrying/transporting, walking/traversing or moving, standing/stationary position, bending, reaching forward and above shoulder level, pulling, pushing, fine manipulation (pen, using a mouse), gross/total manipulation (firm hand grasping, twisting), twisting, stooping

Cognitive: oral and written communication, work under time constraints, concentrate amid distractions, ensure accuracy of details, remember names and details, problem solve, work rapidly, examine/observe details, analytical ability, work within minimal errors, reason (make sense of things)

Environmental: inside, outside, toxic or caustic chemicals, dirty, odors, fumes, working with others, working around others, working alone, dusty

Constant Activities:

Physical: none

Cognitive: remember names and details, work within minimal errors

Environmental: toxic or caustic chemicals, working around others, working alone

Frequent Activities:

Physical: kneeling, lifting/moving, carrying/transporting, walking/traversing or moving, bending, reaching forward and above shoulder level, pulling, pushing, twisting, stooping

Cognitive: oral and written communication, work under time constraints, concentrate amid distractions, ensure accuracy of details, work rapidly, examine/observe details, analytical ability, reason (make sense of things)

Environmental: inside, humid, hot, cold, wet, odors, fumes, working with others

Occasional Activities:

Physical: climbing to include legs and arms, standing/stationary position, fine manipulation (pen, using a mouse), gross/total manipulation (firm hand grasping, twisting)

Cognitive Skills: direct others, creativity, problem solve, make decisions

Environmental: outside, high places, dry, change of temperature, dirty, loud (equipment, surroundings), vibration, risk of electrical shock, dusty

Rarely Performed Activities:

Physical: sitting/stationary position, crawling

Cognitive Skills: math/calculations

Environmental: near moving mechanical parts