Lead Housing Case Manager

The Salvation Army Northwest Division

Lead Housing Case Manager

Spokane ,

Washington

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DescriptionDEPARTMENT: SOCIAL SERVICE DEPARTMENTPOSITION TITLE: LEAD HOUSING CASE MANAGERSTATUS: FULL TIME, NON-EXEMPTSUPERVISOR: HOUSING PROGRAM MANAGERMISSION STATEMENT:The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ to meet human needs in His name without discrimination.SCOPE OF POSITION:The Lead Housing Case Manager assists in the daily operation of the program, providing transitional housing and case management services for up to 42 families. These services are designed to support participants making changes that will help them establish and maintain residential stability in the community. This position works in conjunction with the Family Emergency Shelter and Stepping Stones Housing as part of the Housing Stabilization and Continuum of Care. The Lead Housing Case Manager is responsible for the successful operation of the Housing Programs in the Program Managers absence.EDUCATION AND WORK EXPERIENCE:Bachelor's degree or higher in social work or related field preferredTwo years education and two years of experience can be substituted for bachelor's degreeKNOWLEDGE, SKILLS AND ABILITIES REQUIRED:Experience working with low-income and vulnerable peopleCase management skills for on-going support and advocacyDetail oriented and attention to detailAbility to empathize with and advocate for low-income and vulnerable peopleMaintain confidentiality with personal informationKnowledge of social services and local resources preferredKnowledge or experience working with homeless/low-income familiesHave excellent interpersonal skills, with emphasis on working effectively in a teamAble to make decisions based on policies and procedures manualProficient in typing, organizing, and filingPossess working knowledge of budgetingAble to multi-task and work in a teamUnderstand and demonstrate crisis management skillsSelf-motivated; ability to work with minimal supervisionCommunicate effectively, both written and orally, with Program Manager and other staffHave (or obtain within 30 days of employment) First Aid & CPR cardCompleted (or obtain within 30 days of employment) Blood-borne Pathogens courseNegative TB test every two yearsMaintain valid Washington State Driver's license and pass a driver safety trainingPass a criminal background checkMicrosoft Word, Excel, Access and Publisher requiredMicrosoft PowerPoint, helpfulWorking knowledge of database applications and ability to use new software programsESSENTIAL DUTIES AND RESPONSIBILITES:Provide support to the participants living in Stepping Stones Housing and Family ShelterMaintain complete program documentation for the participantConduct move-ins and move-outs from the programOversee office/records management, case management, data collection and reportingSurvey monthly incomes; calculate Area Median Income, Average Gross Income and feesAssist participants in identifying and achieving goalsTeach/facilitate at least one monthly Life Skills ClassAnswer a multi-line phone systemEnter data accurately and promptly into multiple databases and spreadsheetsHelp participants find emergency services (food, clothing, furnishings, transportation, etc.)Assist current and past participants with support services as funding providesWrite vouchers and track budgets for the servicesConduct random UA and BA tests; unit visitsIssues "write ups" to participants for non-compliance and follow through with proceduresMaintain records using retention, protection, retrieval, transfer, and disposal proceduresAssist with crisis management, suppor

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