Lead HVAC Installer

The Installer is responsible for the efficient and professional installation of equipment. This hands-on role works as part of an install team to ensure jobs are completed to code, on time, and to customer satisfaction. Installers are expected to maintain high safety standards, communicate effectively with customers and team members, and uphold the company’s commitment to quality workmanship.

Job Duties/Responsibilities:

• Work on the assigned installation team daily to perform the job as assigned. Work as a team with each member of the crew, assuring that the job is done correctly and in a timely manner.
• Keep safety a priority at all times, following provided safety training guidelines.
• Perform all installations to company expectations following company standards.
• Read and understand the work order, as provided by the Install Manager.
• Perform installation with correct equipment, to appropriate specifications always. Abiding by the Residential Installation and Residential Greeting Standards. Serve as a triple-check that all equipment being installed is correct.
• Provide excellent customer service to each one of their customers, ensuring needs have been met.
• Operate company vehicles safely and abiding by Vehicle Safety and Conduct Standard.
• Responsibly use company tablets and other devices to enter the required information into Service Titan.
• Maintaining and responsibly handling company property, including company-issued tablets and assigned vehicles. Ensuring that vehicle maintenance standards are held at all times.
• Enter equipment information into the customer’s account in Service Titan.
• Perform any and all other tasks delegated by upper management.
• Ensure ALL outbound calls to customers, contractors, and vendors are through Service Titan/Dialpad so they are recorded.
• Once a month on-call weekend rotation to perform a Saturday Install OR Weekend Install Call-Back.
• If we have no work scheduled for the following day you will be on-call from 6:30am to 10:30am.

Qualifications:

• 3+ years of HVAC installation experience (lead or senior-level preferred)
• EPA Certification (Required)
• Valid driver’s license and clean driving record
• Strong leadership, problem-solving, and communication skills
• Ability to work independently and with a team
• Detail-oriented and committed to quality work