Lead Infrastructure Specialist

Eaton\u2019s Corporate Sector division is currently seeking a Lead Infrastructure Specialist. The expected annual salary range for this role is $97000 - $143000 a year. This role will sit on site at our Nacogdoches, TX location.\n\nPlease note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. \n\n## What you\u2019ll do:\n\nJob Summary \n \nThe primary function of this position is to provide site support, support device lifecycle management, and ensure compliance with all of Eaton\u0027s policies and procedures with no supervision. Our customers include all of Eaton\u2019s users (local and remote). Day to day IT ownership for site(s), site health \u0026 site customer experience, ensuring fast and quality restoration of site IT service interruptions. Leads global improvement initiatives. \n\n## Job Responsibilities: \n\nTools/Technology \n\u2022 Workforce Productivity: Deployment, configuration, and support of hardware client operating systems, and productivity software for end users. Office 365: Deliver user and admin-level support for Office 365 applications and services. \n\u2022 End User Computing \u0026 Mobility: Assist with mobile device setup and EUC tools, following standard procedures. \n\u2022 Smart Hands in Server Rooms: Provide hands-on support in server rooms, ensuring safety protocols, monitoring environments, and installing/troubleshooting servers, Virtual Machines (VMs), and UPS systems. \n\u2022 Physical Security: Support visitor management systems and maintain knowledge of access control and video surveillance technologies. \n\u2022 PC Desktop Support: Design \u0026 implement desktop support standards; deliver onsite and remote support via BeyondTrust; manage virtual desktops, Zscaler, printers, peripherals, and PC lifecycle; resolve connectivity and security configuration issues. \n\u2022 Network Infrastructure: Perform advanced troubleshooting across LAN/WAN, OT environments, and assist with network security operations. \n\u2022 Mobile: Manage on-site cellular tech and support mobile communication devices (femto cells). \n\u2022 Operational Technology: Supports OT systems by connecting industrial machines to the network. Troubleshoots connectivity to OT systems, ensuring uptime and compliance with safety standards. Assesses readiness of new/emerging OT technology for implementation (network connectivity, firewall, network segmentation, vlans) \n\u2022 UC Technology: Deploy and troubleshoot VoIP/telephony, conference room tech, digital signage, call center connectivity, and POTS-in-a-Box solutions. \n\u2022 Knowledge Management: Create and maintain technical documentation to support knowledge sharing. \n\u2022 Prioritize the use of AI tools in standard work activities; identify opportunities to automate and streamline to gain efficiency.\n\n## Job Responsibilities: \n\nProcess \n\u2022 Follow IT Service Management (ITSM): asset management, change management, incident management, request management, problem management, and project management processes to serve end users and maintain high levels of performance in achieving service level agreements. \n\u2022 Responsible for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required. \n\u2022 Provide input on IT process to support the manufacturing equipment. \n\u2022 Lead the Inventory, Risk Assessment \u0026 Profit Planning Process. Influence budgeting, forecasting, and spending for IT infrastructure. \n\u2022 Participate in internal audits related to IT processes, procedures, software, and systems. \n\u2022 Cybersecurity: Follow security protocols, report suspicious activity, and apply foundational cybersecurity principles. \u2022 Lean Daily Management (e.g. 5S - clean workplace initiative, RCA, Gemba). Maintain accurate ServiceNow documentation and manage ticket queues for timely resolution. \u2022 IT Compliance/Risk Management: Support disaster recovery planning, adhere to ITAR/CTD compliance, and apply cybersecurity fundamentals. Comply with, and be an advocate of, company policies and procedures. \n\u2022 Continuous Improvement: Apply EBS, Root Cause Analysis, and CI tools to enhance service delivery. \n\u2022 Lead IT Infrastructure deployment of MES/I4.0 initiatives, and/or projects of medium to high complexity, impacting multiple functions, with possible enterprise-wide global impact. \n\u2022 Ability to draw conclusion from complex data sets to improve a metric or effort. Can present solutions and drive the improvement from data analysis. \n \nPeople \n\u2022 Lead a small technical team with minimal supervision. \n\u2022 Coaching \u0026 Mentoring: Mentor new hires and support onboarding experience. \n\u2022 Vendor Coordination and Management: Facilitate telecommunications providers on site. \n\u2022 Customer Focus: Resolve user issues independently, manage expectations, and ensure high satisfaction through timely follow-up. Ownership of local IT Infrastructure issues. \n\u2022 Relationship Management: Build trusted partnerships with plant leadership and act as a liaison between IT and business stakeholders. \n\u2022 Communication: Communicate effectively across languages and audiences globally, translating technical content for non-technical users. Bridging BRM and Infrastructure functions. Be the Voice of Customer (VOC) \n\u2022 Learning Agility: Actively engage in ongoing training and development. \n\u2022 Perform additional duties upon leadership direction. \n\u2022 On Call as needed, Travel up to 25% \n \nOpportunity to specialize in 1 or more areas not less than 15% of role: \n\u2022 Network Infrastructure: Troubleshooting across LAN/WAN (including SD-WAN), network security, and OT environments. Assist with support for Network Security Operations technologies that enable secure site connectivity globally including site firewalls, and network segmentation. \n\u2022 Operational Technology (OT): Integrate OT with IT infrastructure, partner with Manufacturing Engineers, and lead innovation and risk assessments in industrial automation.\n\n## Qualifications:\n\nBasic Qualifications: \n\u2022 Bachelor\u0027s degree plus 3 years IT experience, or Associates degree plus 5 years IT experience, or high school diploma plus 7 years IT experience required. \n\u2022 Minimum 7 years of relevant IT service delivery experience. \n\u2022 This position requires use of information or access to hardware which may be subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. \u0027Green Card Holder\u0027), Political Asylee, or Refugee. \n\u2022 No relocation benefit is offered for this position. Only candidates within a 50-mile radius of Nacogdoches, TX will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation. \n\u2022 Legally authorized to work in the U.S. without company sponsorship now or in the future. \n \nPreferred Qualifications: \n\u2022 Bachelor\u2019s degree in IT from an accredited institution \n\n## Skills:\n\nTechnical knowledge \n\u2022 Advanced knowledge of MS Windows Operating Systems \n\u2022 Advanced knowledge of MS Office Suites - PowerPoint, Excel, SharePoint, Outlook \n\u2022 Advanced knowledge of Hardware - online PCs, PC peripherals, PC non-networked, OT Systems (I4.0), hand scanners, printers, switches, wireless access points, virtual machines, UPS, R\u0026D Labs, and mobile phones. \n\u2022 Advanced knowledge of other IT infrastructure - network, servers, storage, phone systems \n\u2022 Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc. \n\u2022 Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology \n\u2022 IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management \n\u2022 Ability to lead IT initiatives across the organization \n \nSoft skills \n\u2022 Excellent customer service and communication skills \n\u2022 Ability to relate well to people at all levels of the organization \n\u2022 Mentoring of Analysts required \n\u2022 Instructional guidance for Customers \n\u2022 Communications: Communicate clearly across languages and audiences, translating technical content for non-technical users. \n\u2022 Communication-SelfMotivation-Leadership-Responsibility-Teamwork-Problem Solving-Technical Agility -Ability to Work Under Pressure-Time Management-Flexibility-Agile Mindset-Conflict Resolution-Negotiation \n\u2022 Core Competencies: Demonstrate sound judgment, attention to detail, empathy, accountability, and effective conflict resolution. \n\u2022 Learning Agility: Actively pursue training and development opportunities. \n\u2022 Ability to draw conclusion from complex data sets to improve a metric or effort. Can present solutions and drive the improvement from data analysis.\n\nWe are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant\u0027s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.\n\nEaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.\n\nYou do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.\n\nTo request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.\n\nWe know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.\n