Lead IT Field Technician - Travelling

Location: USA (Remote/Travel-based)
Salary: USD $65,000–$75,000
Reports to: Alexandre Nenon, IT Manager
Schedule: Monday–Friday with flexibility for extended hours, weekends, and occasional overnights during deployments or urgent issues

About Us

We are North America’s leading retail photography company, creating secure, inclusive, and empowering photoshoot experiences for women. As we expand across Canada and the US, we're scaling our IT operations to support rapid growth and high standards.

This is our first dedicated field technician role — an opportunity to shape how we deploy infrastructure at scale, maintain quality across locations, and standardize how work gets done.

The Role

You’ll lead on-site installations and manage short-term low-voltage contractors, ensuring all deployments meet our technical and quality standards. You’ll work closely with IT leadership to bring plans to life, reinforce our standards in the field, and improve how we deploy over time.

Key Responsibilities

• Lead infrastructure deployments across North America
• Manage and guide contracted low-voltage techs on-site
• Install UniFi Network, Protect, Access, and low-voltage systems
• Install and tune audio systems; dress and label racks
• Physically set up workstations — assemble and position desks, monitors, and peripherals
• Develop SOPs and install standards (cabling, layouts, labeling)
• Review wire maps and floor plans; support procurement planning
• Audit and retrofit legacy sites
• Report updates and contractor feedback to IT leadership
• Contribute to internal documentation and training resources

Requirements

• 4+ years in low-voltage installation, including UniFi Network, Protect, and Access systems
• Experience leading technicians during commercial deployments
• Skilled in rack dressing, cable management, and infrastructure layout
• Comfortable reading floor plans, wire maps, and construction drawings
• Comfortable working in physical job site conditions
• Valid driver’s license

Preferred Qualifications

• Bachelor’s in IT or related field
• Familiar with Apple hardware, IoT systems
• Scissor lift / aerial work certified
• Experience writing SOPs or technical guides

Travel Requirements

This is a travel-focused role where you’ll immerse yourself in deployments for extended periods — typically spending up to two weeks in one city bringing a site to life from start to finish. 

You’ll see your work come together in real time, experience different cities across North America, and play a hands-on role in shaping high-quality spaces our clients love.

Must be based in the US or Canada and able to cross the border.

Travel destinations include:

• US: NYC, LA, Miami, Dallas, Houston, New Jersey
• Canada: Toronto, Montreal, Vancouver, Ottawa

What We Offer

• Company MacBook and iPad
• All PPE, tools, and equipment 
• Paid travel (airfare, hotel, per diem)
• A collaborative team that values your leadership and craft
• Opportunities for professional development, including certification reimbursement

Show Us Your Work

Clean, well-organized installations are at the heart of what we do — and we want to see yours. Include examples of projects you’re proud of, such as a neatly dressed rack, beautiful cable bundles, a clean patch panel, or any other technical work. Please attach a PDF or image file with your application so we can see your craftsmanship in action.

Why Join Us?

We’re building a scalable, repeatable deployment engine to support a high-growth business. You’ll help shape how infrastructure is delivered across dozens of high-impact, high-standard locations.

If you take pride in clean installs, leading others, and seeing your work come to life in real-world spaces,  we want to hear from you.

#ZR