Lead IT Specialist

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Location: Philadelphia, PA
Employment Type: Full-Time
Organization: Xiente

About the Role

Xiente is seeking a highly skilled and service-oriented Information Technology (IT) Specialist to support and enhance the technology infrastructure that drives our mission-focused work. This role is responsible for managing organizational IT systems, maintaining network security, supporting staff technology needs, and implementing innovative technology solutions that improve efficiency and service delivery.

The ideal candidate is a hands-on IT professional with strong experience in network administration, Microsoft 365, hardware deployment, cybersecurity, and end-user support. This position requires someone who can balance strategic technology initiatives with day-to-day technical support across multiple locations.

Key Responsibilities

Technology Systems & Infrastructure

• Manage, maintain, and optimize organizational technology systems, including Microsoft 365, Salesforce, ChildPlus, and related business applications.
• Install, configure, and support desktops, laptops, servers, printers, and peripheral devices.
• Maintain and support Ubiquiti (UniFi) network infrastructure, including routers, switches, wireless access points, cameras, and firewall systems.
• Oversee hardware and software deployments, upgrades, and lifecycle management.

Network Security & Compliance

• Ensure network security, system integrity, and data confidentiality through established IT policies and best practices.
• Monitor technology environments and implement security updates, patches, and preventative measures.
• Conduct periodic IT audits and security assessments to ensure compliance and operational effectiveness.
• Maintain licensing compliance and technology asset inventories.

Technical Support & Training

• Provide timely troubleshooting and technical support to staff for hardware, software, and network-related issues.
• Create user documentation, training materials, and technology guides.
• Train staff on organizational technology platforms and technology best practices.

Project Management & Vendor Coordination

• Coordinate IT projects with internal teams and external vendors to ensure successful implementation and completion.
• Evaluate emerging technologies and recommend solutions that improve productivity and organizational effectiveness.
• Manage relationships with IT vendors, contractors, and service providers.
• Assist with technology procurement and ensure cost-effective purchasing decisions.

Reporting & Continuous Improvement

• Prepare reports on network performance, system reliability, cybersecurity, and technology utilization.
• Analyze organizational technology needs and recommend improvements and enhancements.
• Support technology planning and future infrastructure initiatives.

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Qualifications

Required Education & Experience

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• 4-6 years of progressive IT support, systems administration, or network administration experience.
• Experience supporting cloud-based environments and enterprise technology solutions.

Technical Skills

• Strong proficiency with: 
  • Microsoft 365 Administration
  • Microsoft Intune
  • Active Directory / Entra ID
  • Salesforce
  • ChildPlus
  • Ubiquiti (UniFi) networking environment
• Experience configuring and maintaining: 
  • Routers
  • Switches
  • Firewalls
  • Wireless networks
  • Security cameras
  • Network cabling
• Knowledge of user account administration, permissions management, file security, and group policies.
• Understanding of IT security principles, system monitoring, and disaster recovery best practices.

Additional Requirements

• Excellent troubleshooting, communication, and customer service skills.
• Ability to manage multiple priorities and work independently.
• Valid driver's license and reliable transportation.
• Ability to travel between organizational locations as needed.
• Ability to obtain and maintain: 
  • PA Child Abuse Clearance
  • PA Criminal History Clearance
  • FBI Fingerprint Clearance
  • National Sex Offender Registry Clearance

Why Join Xiente?

At Xiente, technology plays a critical role in supporting programs that strengthen children, families, and communities. As our IT Specialist, you'll have the opportunity to make a meaningful impact by ensuring the systems and technology that power our mission remain secure, efficient, and innovative.

Apply today and help us build technology solutions that support stronger communities.