Lead Logistics Specialist

Tommy’s Logistics Lead will be the point person for the logistics team objectives and primarily be responsible for scheduling inbound and outbound freight shipments, including FTL, LTL, and international cargo containers. The ideal candidate will have experience with international logistics brokerage. The Logistics Lead will work closely with both Fulfillment and Purchasing to ensures that all loads are scheduled appropriately, and that all product arrives on time to its respective destination.

What can Tommy's offer you?

• Competitive base pay and annual bonus


• Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance


• 401k match and complimentary financial planning services with Merrill Lynch


• Paid time off and paid holidays


• Opportunity for continued education and tuition assistance


• Valuable learning and development program


• Significant ability to grow internally for motivated and strong performing team members


• Fun, energetic, family-oriented work culture with an emphasis on team member morale


• Nationwide presence

Position Responsibilities:

• Execute and coordinate international shipments across ocean (FCL/LCL), air freight, and containerized cargo from booking through final delivery.


• Prepare, review, and submit international shipping documentation, including commercial invoices, packing lists, HTS classifications, and customs filings.


• Work directly with customs brokers and freight forwarders to ensure timely clearance and regulatory compliance.


• Track international shipments daily, proactively identifying delays, customs holds, or carrier exceptions and driving resolution.


• Manage container logistics, including booking, drayage coordination, tracking, and timely return to avoid demurrage and detention charges.


• Coordinate domestic LTL, FTL, parcel, and expedited shipments, ensuring on-time delivery.


• Enter and maintain accurate shipment data within ERP/TMS systems, ensuring visibility and traceability.


• Review freight invoices for accuracy and resolve billing discrepancies with carriers and brokers.


• Communicate shipment status, delays, and corrective actions to internal teams in real time.


• Maintain organized shipment records in compliance with audit and record retention requirements.


• Follow established SOPs while identifying execution-level improvements to reduce errors, delays, and costs.


• Maintain a book of core Logistics and Brokerage firms for domestic and international that can meet our needs as well as be competitive in price


• Compare rates quarterly of active book to outside companies to ensure we are
  receiving industry standard rates or below


• Ensure carriers are maintaining SLAs and providing an excellent customer experience.

Position Qualifications & Candidate Attributes:

Education & Experience

• Bachelor’s degree in Supply Chain Management, Logistics, Business, International Trade, or a related field (or equivalent professional experience) a plus but not required.


• 3–5+ years of hands-on logistics experience, with a strong emphasis on international shipping operations.


• Demonstrated experience managing both domestic and international freight in a fast-paced environment.


• Proven track record working with customs brokers, freight forwarders, and carriers across multiple modes of transportation.

International Logistics Expertise

• In-depth knowledge of international trade compliance, including customs clearance procedures, import/export documentation, and regulatory requirements.


• Direct experience coordinating with customs brokers to ensure timely clearance and accurate submission of commercial invoices, packing lists, HTS codes, and country-of-origin documentation.


• Strong working knowledge of Incoterms (EXW, FOB, CIF, DDP, etc.) and their financial and operational impact.


• Experience managing ocean freight (FCL and LCL), including container booking, sailing schedules, demurrage/detention management, and port coordination.


• Experience coordinating air freight shipments, including expedited and high-value cargo.


• Understanding of container freight operations, container types, load planning, and international transit timelines.


• Ability to proactively identify and resolve international shipping delays, customs holds, and compliance issues.

Domestic Logistics & Transportation

• Experience coordinating domestic LTL, FTL, parcel, and expedited shipments.


• Familiarity with domestic carrier selection, routing optimization, and cost control.


• Ability to manage delivery schedules, track shipments, and resolve service failures.

Systems & Technical Skills

• Experience using ERP, TMS, or logistics management systems (QuickBooks, NetSuite, SAP, or similar systems preferred).


• Proficiency in shipment tracking, documentation management, and freight cost reconciliation.


• Strong working knowledge of Microsoft Excel, including data tracking, reporting, and analysis.

Communication & Vendor Management

• Strong communication skills with the ability to collaborate across internal teams (Purchasing, Sales, Finance, Operations).


• Proven ability to manage relationships with international freight forwarders, customs brokers, and carriers.


• Ability to clearly communicate shipping status, risks, and timelines to internal stakeholders.

Analytical & Problem-Solving Skills

• Strong attention to detail with the ability to manage multiple shipments simultaneously.


• Proactive problem-solver with experience handling complex international shipping challenges.


• Ability to analyze freight costs, transit times, and service performance to drive continuous improvement.

Organizational & Compliance Skills

• Highly organized with strong documentation control and recordkeeping practices.


• Understanding of import/export compliance, audits, and record retention requirements.


• Commitment to maintaining compliance with international trade laws and company policies.

Preferred Qualifications

• Experience shipping to or from multiple global regions (Asia, Europe, Latin America).


• Knowledge of HTS classification, duty drawback, and free trade agreements.


• Customs Broker License, Certified International Trade Professional (CITP), or related certification is a plus but not required.

Work Environment and Physical Demands

This job operates in a warehouse environment. Operating hours are Monday through Friday from 8:00am - 5:00pm. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets along with forklifts, pallet jacks, and other warehouse / assembly tools and functions. This role operates primarily indoors with limited to no travel expectation.

To successfully perform the essential functions of this job, team member must be able to:

• Ability to work and commute in all weather conditions


• Able to effectively communicate, listen, detect, converse with, discern, convey, express oneself and exchange information


• Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers


• Frequently stand and work in a fast-paced environment where they will often be multitasking


• Work with heavy and technical equipment, lift 50 - 70 lbs, go up heights on ladder


• Tolerate vibrating tools and louder than normal work environment at times


• Frequently stand and walk for the majority of each shift

Overview of Tommy Enterprises Companies:

Tommy's Express is a national franchise for outstanding car washes and car care services. Powered by industry leading technology and decades of experience and planning, Tommy's Express car washes deliver a cutting-edge car wash experience unlike anything you've encountered before. Our fully automatic washes feature advances including the easy-loading car wash dual belt conveyor, wide open car wash bay for natural lighting, advanced presoak and sealer services, and free high-power self-serve vacuums on site.

Tommy’s Express Operations consists of a number of corporately owned Tommy’s Express car wash locations across the country.  This is a quickly growing operation with intentions to open or acquire 3-5 new locations per year through the launch of Tommy’s Express Capital, a new private fund strategy.

Tommy Car Wash Systems (“TCWS”) is the power behind our Tommy’s Express equipment. TCWS is a team of passionate car wash professionals working to create opportunities for our partners to become the best car wash operators they can be. We provide modular building designs, robust stainless-steel car wash equipment, an advanced Wash Club license plate reader system, the Tommy Transporter belt, high performance wash detergents, and an industry-leading franchise opportunity. At Tommy Car Wash Systems, we have a solution for almost any size operator. Our team has assisted in the development of hundreds of some of the most successful car washes around the world. Together, Tommy’s Express and Tommy Car Wash Systems make up the Tommy’s Corporate brand, headquartered in Holland, MI.