Lead Mailroom Associate

Job Overview:

The Lead Mailroom Associate supports the daily operations of University Mail Services by coordinating mail and package processing, providing guidance to mailroom staff, and serving as a point of contact during assigned shifts. This role ensures timely, accurate, and secure delivery of mail and parcels to faculty, staff, students, and campus departments while maintaining compliance with university policies and postal regulations.

The Lead Mailroom Associate plays a hands-on leadership role, balancing operational duties with staff oversight, customer service, and problem resolution.

Typical Working Hours: Mondays to Fridays, 8:30AM - 5:30PM

What You Will Be Doing:

Operational Support

• Oversee daily mailroom workflows to ensure efficient processing of incoming and outgoing mail.


• Receive, sort, and log parcels from all carriers (including USPS, UPS, FedEx, Amazon, and DHL), ensuring proper handling of accountable and signature-required items.


• Coordinate outgoing mail preparation, including metering, labeling, and carrier pickups.

Leadership & Staff Coordination

• Serve as the lead worker for associates, student workers, and temporary staff by assigning daily tasks and prioritizing workloads.


• Provide on-the-job training and monitor staff adherence to safety procedures and service standards.


• Escalate performance or operational issues to management as needed.

Customer Service & Communication

• Serve as the primary point of contact for campus partners regarding mail status, delays, and service inquiries.


• Resolve routine issues professionally and communicate operational updates or disruptions to leadership.

Systems, Records & Compliance

• Utilize mail management software and package lockers to maintain accurate tracking records and documentation.


• Ensure all operations comply with USPS regulations, university policies, and confidentiality standards.

Safety & Facilities

• Enforce safe handling techniques and ensure mailroom spaces remain clean, organized, and secure.


• Promptly report any safety hazards, equipment issues, or security concerns.

Work Environment & Schedule

• Perform duties in mailroom and warehouse settings involving frequent standing, walking, bending, and lifting.


• Maintain a schedule that may include early mornings, peak academic periods, or inclement weather operations.

What You Bring to the Role:

• High school diploma or GED with 2–3 years of mailroom, logistics, or warehouse experience.


• Demonstrated experience providing guidance or informal leadership to a team.


• Strong customer service skills and basic computer proficiency (email, spreadsheets, tracking systems).


• Ability to lift up to 50 lbs with or without accommodation.

A Plus if You Have:

• Experience in a university or large institutional environment.


• Familiarity with multi-carrier operations, USPS regulations, and package locker systems.


• Experience working with student employees or temporary staff.

Skills & Competencies:

• Team coordination, task prioritization, and time management.


• High attention to detail, accuracy, and sound judgment.


• Professionalism and the ability to excel in a fast-paced, high-volume environment.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!


• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!


• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!


• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  
  
  
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
  
  
  
  

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.