Lead Maintenance Technician

Jamison Management Company (www.jamico.com) is a property management company serving the South Bay. The Company manages single family and multi-family income properties and currently manages approximately 1300 units in the South Bay. Jamison Management is a full-service management company committed to raising the standards of our industry while providing the highest level of service and return on investment for our clients. The Company achieves this through implementing best practices, by investing in our employees, and implementing innovative tools that help us better serve our internal and external customers. Our company’s Core Values are:

· Innovate and Execute Best Practices

· Exceed Customer Expectations

· Make and Keep Commitments

· Foster Community

· Be a Team Player

· Show Compassion

Job Summary

Under the Supervision of the Community Manager, the Lead Tech is?responsible for overseeing the maintenance operations of the community. Your role will be process oriented and will be responsible for ensuring the maintenance team is trained on policies, procedures, and confirming processes are maintained by all maintenance personnel.

Responsibilities include more complex tasks such as troubleshooting and correcting electrical, appliances, HVAC, plumbing,?carpentry, and?general maintenance issues.?Additional responsibilities include work orders, quality unit turns, maintaining the grounds, conducting preventative maintenance, and overseeing the construction/rehabilitation needs of the apartment community.

You will work in conjunction with the Community Manager to drive best practices and processes to ensure the community's physical condition is well-maintained and meets TMC Property Management company?quality standards to deliver on our mission of providing exemplary service.

Essential Functions

• Overseeing maintenance repairs, unit turn over, capital projects, vendor selection, contract administration, and training.
• 50% time will be in field training and working with maintenance, 25% Project Management providing bids and overseeing capital work, 25% administrative reviewing metrics and policies.
• Supervisory responsibilities for all Maintenance Technicians and janitorial staff at community which?includes hiring, training, supervision,?coaching and providing progressive discipline.
• ?Provide coaching and written warnings to address performance and policy concerns.?Consistently follow up and track using coaching log. All written warnings?need?Director approval.
• Help assist Community Manager prepare and perform employee reviews for the maintenance team following TMC's quarterly review schedule.
• Implement standard training policies and procedures for?the Company’s?Maintenance teams?and?other staff as needed, including safety training, skills courses, and other on-going education. Ensure standards are maintained.?Maintenance?trainings?to be completed every?month.
• ?Work?with the Maintenance team?to complete repairs throughout the property including the common area amenities, occupied units, and vacant units in preparation for new resident move-ins.
• Specializes in troubleshooting and repairs of HVAC, electrical, plumbing,?carpentry, and?general maintenance issues.
• Communicate and?follow up daily?with maintenance team members to track?progress of work.
• Ensure?work orders?are assigned?to maintenance team each morning.
• Follow-up on the?work order process, included but not limited to?timely completion of work orders within 24-48 hours,?accuracy of work, resident satisfaction, and close out of work orders in Rent Manager.
• Maintain a high standard of customer service through timely response.?Follow up with residents and office staff as needed on status of work and report any potential issues/liabilities.
• Ensure resident satisfaction and complete work orders by performing quality work, using effective time management, and cleaning work area after completed.
• Review Issues List in Rent Manger daily to ensure?Maintenance?metric goals are being achieved.
• Ensure?vacant units?are?to be?completed within?owner?approved budgeted hours.?Total unit turn time should not exceed 10 days including all outside vendor work, unless?considered a Rehab.
• Renovated unit turn time should not exceed 21 days, including all vendor work.
• Work with Community Manger to adhere to the property’s maintenance budgets.
• Consult with Community Manager for major repairs. Provide assistance in obtaining bids or contacts for approved work.
• Inspect community and make recommendations on curb appeal, deferred maintenance, safety hazards and repairs that need addressed.??Get estimates and approval on items noted from inspections.
• Update?users?define?fields?in Rent Manager for Project Management work orders?7, 14, and 30 days for service requests.?Giving detailed?explanations?of?work progress.
• Work closely with the Community Manager and?onsite team members, discussing maintenance issues, problems, and solutions concerning property.
• Follow-up to ensure?property inspections?are coordinated?of interior?units?to be completed annually.
• Establish good working relationships with vendors throughout the market to build a strong and positive reputation for TMC.?Increase number of qualified vendors in region.
• Keep abreast of new governmental regulations and restrictions concerning maintenance procedures and/or health,?safety,?and environment. Ensure?maintenance team members are trained according to new requirements.
• Must adhere to all company safety policies and ensure that all employees work in a safe and secure environment.
• Must comply with all OSHA safety regulations, federal,?state,?and local applicable laws regarding health, safety or environment, including TMC?standard operating procedures and policies.
• Help conduct monthly lighting inspections and replacement of lights where/as?needed.
• Keep work areas, maintenance supplies, storage areas, and equipment clean and well organized.
• Report any?inoperable?vehicles?on property,?leaks, mold, injury, criminal activity to Community Manager and ensure incident reports are submitted immediately.
• All keys must be secured, and no keys can be taken home without?authorization from?TMC Property Management.
• Assist with preventive maintenance on equipment, electrical and plumbing systems,?general maintenance,?swimming pool(s), carpentry, dry wall, exterior structural and?appliances.

Supervisory Skills and Responsibilities:

• Ensure all work?is completed according to TMC Property Management company?standards.
• Evaluate and give direction during maintenance emergency situations at the property level. Communicate situation and solutions to property management teams to ensure prompt resolution.
• Review and approve?on-call schedule and notify after hours call service of changes to the schedule.
• A flexible schedule to include weekend, evenings, and holiday as needed.

Other Responsibilities

• Present a professional, efficient attitude to ensure resident satisfaction while working within company guidelines.
• Communicate with Community Manager on progress of work daily.
• Maintain organized schedule and complete daily tasks on time.
• Perform interior and common area painting as needed.
• Clean and pick-up trash in common areas,?which?includes?but?is?not?limited?to,?amenities, driveways,?parking lots,?curbs,?trash?receptacle?areas,?exterior?hallways,?breezeways,?laundry?rooms,?mailrooms,?and?any?other public?areas.
• Assist office staff, as needed with posting notices on resident’s doors.
• Available for after hours?emergency?calls?and/or?on?call?scheduled?work?rotations. Respond quickly in the event of an emergency, notify Community Manager, and follow safety protocol.
• Comply with TMC Property Management uniform requirements.
• Attend and participate in company meetings and trainings.
• Assigned property can change based on needs of business.
• Perform other duties as assigned.

Knowledge, Skills and Abilities

• Ability to identify and troubleshoot common problems related to electrical, appliances, HVAC, plumbing,?carpentry, and?general maintenance.
• Excellent manual dexterity and problem-solving skills.
• Ability to use tools and equipment.
• Ability to effectively interact with management, co-workers, and?residents.
• Superior customer service?skills.
• Strong?attention?to?detail,?organizational,?time-management,?and?problem-solving?skills.
• Ability to work?independently.
• Demonstrates knowledge of federal, state, and local laws specifically Fair Housing regulations, building?codes, environmental laws, and?regulations.
• Ability to travel to multiple properties in portfolio to?complete work orders and unit turns.
• Ability to independently lift/carry supplies or equipment up to?50?lbs.
• Requires use of personal or vehicle, or electric golf cart.
• Ability to work in indoor/outdoor environments, in all weather conditions, and potentially hazardous conditions.
• Ability to perform basic arithmetic skills such as measurements, addition, and subtraction to do basic calculations.
• Ability to read/ speak/ write English language?proficiently.
• Ability to respond to?after hours?emergencies.
• Ability to?work a?flexible work schedule to include weekends, evenings, and?holidays.

Minimum Qualifications Required

• High school diploma required.
• Ability to identify and troubleshoot common problems related to electrical, appliances, HVAC, plumbing,?carpentry, and?general maintenance.
• 3 years’ experience?performing the duties associated with a Maintenance Technician or related field.
• Experienced and knowledgeable of Multi-Family Housing.
• Oral and written fluency in English preferred.
• Must have a valid state driver's license with clean driving record.

Certifications

• EPA certification required.
• Pool Operators Permit required.
• Certified Apartment Maintenance Technician (CAMT) preferred.
• HVAC Journeyman License preferred
• Certificate in Building Maintenance Technology preferred