This position is responsible for leading the day-to-day operations of the Customer Service and Costing Team, including pricing implementation, competitive analysis, and initiatives to strengthen overall service margins. The role also provides effective customer service to both internal and external customers by leveraging a strong working knowledge of company services, processes, and cross-functional team capabilities.
Duties and responsibilities
Partners with customers to develop quotes and to deliver maximized customer satisfaction while driving revenue and margin in a timely fashion
Review customer RFQs, specifications, drawings, and technical requirements to develop detailed cost estimates
Prepare accurate material, labor, overhead, and outside processing cost calculations
Develop and maintain bills of materials (BOMs) and routing estimates
Collaborate with Engineering and Manufacturing to validate processes, cycle times, and feasibility
Source and evaluate vendor and subcontractor quotes as needed
Analyze historical cost data and production performance to improve estimate accuracy
Identify cost-saving opportunities and process improvements during the estimating phase
Support Sales with pricing strategies, margin analysis, and proposal preparation
Maintain estimating documentation, pricing models, and cost databases
Assist with post-job cost reviews to compare estimated vs. actual costs
Daily Oversight of Front-End Team
Qualifications
Associate or bachelor’s degree in manufacturing, Engineering, Business, or a related field (or equivalent experience)
3+ years of experience in manufacturing estimating, customer service, or similar roles
Hands-on experience with ERP systems (required) *Epicor Preferred
Strong understanding of manufacturing processes (fabrication, machining, assembly, or similar)
Experience creating and managing BOMs and routings
Ability to read and interpret engineering drawings and specifications
Proficiency in Microsoft Excel and ERP-based reporting
Strong communication, organizational, interpersonal, and multitasking skills
High attention to detail with the ability to work in a fast-paced environment
Preferred Qualifications
Experience in engineered-to-order (ETO) or make-to-order (MTO) manufacturing
Prior customer-facing experience in a manufacturing or industrial environment
Familiarity with cost rollups, margin analysis, and post-job cost reviews
Working conditions
Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
Ability to work in an open office environment
Ability to sit at a computer terminal for an extended period.
Physical requirements
While performing the duties of this job, the employee is regularly required to stand and/or sit at a desk
Specific vision abilities required by this job include close vision requirements due to computer work
Light to moderate lifting is required
Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.
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