Lead Medical Assistant

Job Title: Lead Medical Assistant 

Position Code: L17N Non-Exempt

Department: Health Center Operations 

Salary Grade: F7 Acct Code: xx05xx

Position Category (330): Other Medical Personnel (L12) 

Position Category (RPHCA): Other Clinical Staff

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 

A. POSITION SUMMARY

This job exists to assist the Nurse Flow Manager and clinical teams as they strive to efficiently deliver high quality patient care. Under general supervision of the Nurse Flow Manager, this position will provide a range of clinical, administrative, and staff support to a full-range of medical services in accordance with established protocol, procedures, policies, and standards.

B. ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Assists the Nurse Flow Manager in coordination of clinical functions and staffing activities which support clinical efficiency and patient satisfaction. Such activities may include but not be limited to:
2. Coordination and assistance with the training of new medical assistant (MA) hires or medical assistant students assigned to the clinic for their clinical rotation requirement;
3. Coordination of ordering and maintaining medical supplies for the clinic;
4. Maintenance of quarterly inventory of medical supplies and medical equipment for the clinic;
5. Scheduling for the back office including MA scheduling and review of schedule templates from providers;
6. Completion of daily board assignments based on provider-MA teams (including residents if present at the site);
7. Researching all opened pregnancies in order to appropriately report/close out pregnancy, post-delivery;
8. Helping to coordinate patient portal sign-ups and completion of patient experience surveys;
9. Coordination with Training Center to obtain and maintain portal access;
10. Stocking PPE bins for emergencies (refer to All Hazards Manual for details);
11. Helping with pharmacy and message pools, as assigned;
12. Helping with appropriate staff assignment for Code Blue drills/events; Assisting with medical assistant oversight for medical assistant-tracked referrals.
13. Manages Intake if NFM is unavailable; 
14. Is available as a float MA, lab MA, PAA or assigned provider MA if the clinic is understaffed or as needed to address timely service delivery. This may include helping with pre-work, as needed;
15. Assist NFM with monitoring MA-assigned extra duties (Code Blue, assignments board, hand washing tool, EKG and crash cart inventory management, STD counts, oxygen checks, and autoclave compliance);
16. Assists providers with Durable Medical Equipment orders;
17. Follows and maintains all relevant federal, state, and institutional regulations, guidelines, policies, and standards for the provision of medical clinical services;
18. Maintains Competencies of MA II or MA III, dependent on current job level;
19. Performs miscellaneous job-related duties as assigned; 

C. MINIMUM EDUCATION AND EXPERIENCE

1. High School graduate or GED certificate and graduation from an acceptable training program is required; 
2. Bi-lingual English/Spanish is preferred;
3. Must have at least 1.5 years of experience as a Medical Assistant; 
4. Graduation from a technical school as a Medical Assistant or equivalent.
5. Five years of experience directly related to the duties and responsibilities specified is preferred;

D. LICENSES/CERTIFICATIONS REQUIRED

1. CPR Certified required;

E. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

1. Ability to work as a team member within a clinical environment;
2. Current knowledge of and ability to follow a full range of medical clinical procedures and protocols; 
3. Knowledge of Federal, State, and institutional regulations and guidelines for the provision of medical outpatient services;
4. Ability to set up and prepare medical equipment and instrumentation in accordance with established regulations and guidelines;
5. Knowledge of sterile procedures;
6. Ability to operate, maintain, and troubleshoot a wide range of medical equipment in accordance with prescribed procedures and standards;
7. Knowledge of supplies, equipment, and/or services ordering and inventory control;
8. Knowledge of planning and scheduling techniques; 
9. Knowledge of patient evaluation and intake procedures; 
10. Records maintenance skills; 
11. Knowledge of and familiarity with compliance programs, and ability to cooperate fully and comply with laws and regulations;

F. AGE OF PATIENTS SERVED

1. Adult, geriatric, adolescent, pediatric

G. PHYSICAL CHARACTERISTICS/WORKING CONDITIONS

A person in this position has sufficient time to complete most tasks although under pressure depending on patient and organization demands. There are frequent opportunities to relax from any physical exertion or to change position in work activities.

1. Physical Effort and Dexterity: Good dexterity to operate personal computer, and basic medical and laboratory equipment. Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day. 
2. Machines, Tools, Equipment required to be operated: Capable of using medical equipment, office machines and personal computers for word processing, data entry and retrieval.   
3. Visual Acuity, Hearing, and Speaking: Must be able to read computer monitor output and results of basic medical tests accurately. Must be able to communicate clearly and accurately for work and safety compliance.
4. Environment/Working Conditions: Work is mostly inside a clinic in a controlled environment. Normal clinic safety precautions and practices are required. Position may require travel throughout the Albuquerque metropolitan area. Work regularly scheduled Monday-Friday, although weekends may be required to meet deadlines.