Lead Medical Assistant

Job Description:

The Lead Medical Assistant is an advanced clinical support role designed for highly skilled Medical Assistants who consistently demonstrate exceptional clinical competency, independent decision-making, and performance beyond standard Medical Assistant responsibilities. This position serves as a key clinical leader within the practice, supporting providers, enhancing patient care, and driving operational excellence through expertise, mentorship, and leadership.

In addition to delivering outstanding patient care, the Lead Medical Assistant serves as a mentor and resource for Medical Assistant team members, supporting training, onboarding, competency development, and workflow consistency across the clinic. This role helps foster a collaborative, high-performing team while ensuring quality standards, efficiency, and an exceptional patient experience.

The Lead Medical Assistant plays a critical role in strengthening clinic operations, supporting providers, and promoting a culture of accountability, continuous improvement, and patient-centered care.

Key Leadership Responsibilities

• Serve as the primary clinical resource and mentor for Medical Assistant staff.
• Support onboarding, training, and ongoing development of new and existing Medical Assistants.
• Promote workflow consistency, best practices, and adherence to clinic policies and procedures.
• Assist providers and clinic leadership in achieving quality, patient satisfaction, and operational goals.
• Demonstrate advanced clinical knowledge and sound independent decision-making within scope of practice.
• Identify opportunities for process improvement and help implement operational efficiencies.
• Support provider productivity and patient throughput while maintaining high-quality care standards.
• Foster a positive, team-oriented environment that encourages growth, accountability, and collaboration.
• Assist with delegation of daily clinical workflows and provide informal leadership to the clinical support team.
• Serve as a liaison between providers, staff, and leadership to address workflow challenges and improve communication.

Qualifications & Experience

• Demonstrated advanced clinical proficiency and consistent performance exceeding Medical Assistant expectations.
• Proven ability to work independently, prioritize competing demands, and solve problems effectively.
• Strong leadership, coaching, mentoring, and interpersonal skills.
• Experience training, onboarding, or serving as a resource for clinical staff preferred.
• Commitment to delivering exceptional patient care and supporting provider success.
• Current Medical Assistant certification and CPR/BLS certification required.
• Minimum of 3 years of experience as a Medical Assistant in a physician practice, outpatient clinic, or ambulatory care setting preferred.

Salary Range:

Hourly Pay Range: $23.00-$26.28 hourly

Additional Compensation: Eligible for quarterly performance bonus based on individual and/or company performance

Benefits: Includes medical, dental, and vision insurance; 401(k); paid time off (PTO); and Employee Assistance Program (EAP)

Application Deadline: Open until filled. Applications will be reviewed on a rolling basis.

How to Apply: Apply via careers page at https://alpinephysicians.wd1.myworkdayjobs.com/external