Lead Medical Assistant

SUMMARY:

The Lead Medical Assistant reports to the Practice/Clinical Manager and provides day-to-day coordination and guidance to Medical Assistant staff. Assists with staff scheduling and work assignments to support efficient practice operations, patient flow, and adherence to established quality and safety standards. Serves as a resource to support staff in collaboration with the Practice/Clinical Manager and providers. This position also continues to perform the duties of a Medical Assistant – Ambulatory.

Brown University Health employees are expected to demonstrate the organization’s values of Compassion, Accountability, Respect, and Excellence in their interactions with patients, customers, and colleagues. Employees are also expected to demonstrate core Success Factors, including building trust, valuing differences, maintaining a patient and community focus, and collaborating effectively.

RESPONSIBILITIES:

• Provides daily oversight of lab tracking, including labs, tests, and procedures. Ensures results are received and documented in the Electronic Medical Record (EMR) and that abnormal results are promptly reported to the appropriate physician or provider.
• Develops and communicates provider and staff schedules to ensure adequate Medical Assistant coverage, patient access, appointment availability, and efficient daily operations.
• Develops and maintains provider scheduling templates.
• Assists the Practice/Clinical Manager with the daily coordination of Medical Assistants to promote efficient patient flow and timely completion of assigned tasks, including in-basket items.
• Serves as a resource to staff regarding schedules, workflows, and administrative processes.
• Participates in interviewing and selecting Medical Assistants and provides orientation for newly hired staff.
• May monitor inventory levels and order supplies, equipment, and instruments within established authority. Follows up on delayed orders and ensures materials are appropriately stored upon receipt.
• May monitor equipment functionality, address minor issues, and coordinate more complex repairs with appropriate vendors.
• Coordinates maintenance and janitorial needs within the department, maintains service records, and follows up on service-related concerns as needed.
• Promotes a high level of customer service and maintains positive relationships with practice staff, patients, families, vendors, and others throughout Brown University Health.
• Participates in committees and work teams and may lead practice-based quality improvement initiatives.
• Maintains and develops professional knowledge through seminars, meetings, and leadership development opportunities.
• Performs Medical Assistant duties and provides practice coverage during staff absences in accordance with the Medical Assistant – Ambulatory job description.
• Performs other related duties as required.

MINIMUM QUALIFICATIONS:

Basic Knowledge:

• High school diploma or equivalent required.
• Completion of an accredited Certified Medical Assistant training program required.
• Demonstrated knowledge and skills necessary to provide care to patients across the lifespan, with consideration for developmental stages, aging processes, and cultural diversity.

Experience:

• Minimum of five years of experience as a Medical Assistant in a physician office required.
• Familiarity with medical office procedures and terminology highly preferred.
• Excellent written and verbal communication skills required.
• Strong organizational and prioritization skills required.
• Must demonstrate effective leadership, communication, and organizational skills necessary to coordinate provider and staff schedules, support efficient patient flow, and serve as a resource to Medical Assistant staff.

Pay Range:

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Work Type:

Work Shift:

Daily Hours: 

Driving Required: