Lead Medical Assistant Clinical Office Lead

Job Title: Lead Medical Assistant – Clinical Office Lead

Location: 2019 Welsh Road, Dresher, PA 19025
Employment Type: Full-Time

About Live Urgent Care

Live Urgent Care is a fast-growing urgent care network committed to clinical excellence, efficient operations, and patient-first care. We are looking for motivated healthcare professionals who want to grow with an expanding organization while making a meaningful impact on patients and their communities.

Our team members receive hands-on training and continued development opportunities, including access to our Patient Simulation Lab, designed to strengthen clinical skills, improve confidence, and prepare staff for real-world patient care. We take pride in our supportive culture, high clinical standards, and commitment to developing strong leaders from within.

Position Overview

We are seeking an experienced Lead Medical Assistant – Clinical Office Lead to help lead the daily operations of our Dresher clinic while continuing to provide hands-on patient care.

This is an excellent opportunity for a seasoned Medical Assistant who is ready to take the next step into leadership. The ideal candidate is dependable, organized, clinically strong, and comfortable guiding a team in a fast-paced urgent care environment.

This dual-role position combines clinical care, team leadership, and day-to-day office oversight to ensure the clinic runs smoothly while maintaining the highest standards of patient care.

Key Responsibilities

Clinic Leadership & Operations

• Oversee daily clinic flow to ensure efficiency, professionalism, and an excellent patient experience.
• Support staff scheduling, daily assignments, training, and team accountability.
• Help onboard and mentor Medical Assistants and front desk team members.
• Monitor clinic readiness, including exam rooms, supplies, equipment, and overall organization.
• Maintain inventory of medical supplies and assist with ordering as needed.
• Promote a positive, team-oriented, patient-centered work environment.
• Support compliance with infection control, safety, and operational standards.
• Assist with audits, quality checks, and process improvements.

Clinical Responsibilities

• Assist providers with patient exams, procedures, and urgent care visits.
• Perform vital signs, patient intake, medical history updates, and EMR documentation.
• Conduct lab testing, specimen collection, EKGs, injections, and screenings.
• Support occupational health services, including drug testing, TB testing, audiometry, and other employer-related services.
• Assist with minor procedures, including wound care and suture removal.
• Educate patients on medications, treatments, discharge instructions, and follow-up care.
• Help maintain accurate, timely, and compliant patient documentation.

Front Office Support

• Assist with patient registration, scheduling, insurance verification, and check-in/check-out when needed.
• Help ensure smooth communication between clinical staff, providers, and front desk team members.
• Support a professional and welcoming patient experience from arrival to discharge.

Ideal Candidate

The ideal candidate will have:

• Prior Medical Assistant experience in urgent care, primary care, occupational health, or a similar clinical setting.
• Strong leadership potential or prior experience as a Lead MA, Clinical Lead, or Office Lead.
• Excellent communication, organization, and problem-solving skills.
• A dependable, team-first attitude.
• Confidence working in a fast-paced clinical environment.
• Strong attention to detail and commitment to high-quality patient care.
• Comfort with EMR documentation and basic front desk workflows.
• Ability to lead by example and support both patients and team members.

Compensation & Benefits

• Competitive base salary, commensurate with experience.
• Monthly and quarterly performance bonus opportunities.
• $250/month perfect attendance bonus.
• Paid Time Off, up to 2 weeks annually.
• Paid company-recognized holidays, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, and Easter.
• Health, dental, and vision insurance after 90 days.
• Group life and AD&D insurance.
• 401(k) with 3% company match.

Why Join Live Urgent Care?

Leadership Opportunity
Step into a meaningful leadership role while continuing to use your clinical skills.

Career Growth
Grow with an expanding healthcare organization that values internal development and advancement.

Hands-On Training
Access advanced clinical training opportunities, including our Patient Simulation Lab.

Supportive Team Culture
Join a collaborative, patient-focused team that values professionalism, accountability, and excellent care.

Make an Impact
Help lead a clinic that serves the community with accessible, high-quality urgent care.

Apply Today

If you are an experienced Medical Assistant who is ready to lead, mentor others, and help manage daily clinic operations, we would love to hear from you.

Join Live Urgent Care and take the next step in your healthcare career.

Education:

• Minimum requirement of a high school diploma or equivalent
• Current certification as a Medical Assistant
• Current CPR and First Aid certification

Experience and Qualifications:

• Proven experience working as a Medical Assistant in a healthcare setting; experience in Urgent Care is preferred
• Ability to establish and maintain effective relationships with staff, patients, and families
• Willingness to take initiative and responsibility for actions
• Open to constructive criticism and feedback when necessary
• Provide exceptional customer service to patients and third-party vendors

Knowledge and Skills:

• Understanding of medical terminology and electronic medical records (EMR) systems
• Strong communication and interpersonal skills
• Excellent attention to detail and ability to work in a fast-paced environment
• Knowledge of medical procedures, equipment, and instruments
• Ability to work independently or as an active member of a team
• Competence with common PC applications including Internet, Email, and Microsoft Office.
• Excellent customer service skills
• Ability to multitask, prioritize, and manage time effectively
• Excellent verbal and written communication skills.
• Experience with EKGs and Phlebotomy preferred but not required

Physical Demands:

• Occasionally required to sit
• Occasionally required to walk
• Occasionally required to reach with hands and arms
• Occasionally required to lift moderate weights (25-50 pounds)
• Finger dexterity required
• Hand coordination required

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their job.